UX Researcher

Company: ALTA IT Services
Location: Vienna
Posted on: May 11, 2025

Job Description:

Job Title: UX Researcher

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Location: Hybrid Work Model Reporting to Pensacola, FL
Pay Rate: Open to Both C2C and W2 options
Position Type: Multiyear Contract

Description
To assist in planning, leading and formulating user-centered design strategies and solutions for experiences and initiatives using insights and inputs gathered from moderately complex profile research projects, psychology and user experience (UX) best practices.
Serve as a change agent, looking for new ways to solve moderately complex problems. Work cross-functionally to conduct research and perform analysis to uncover opportunities and formulate innovative solutions that deliver value and create exceptional experiences.
Works under limited supervision from higher level peers and/or leadership on moderately complex projects and analysis. Exercises judgement within defined procedures and practices.

Responsibilities
--- Act in a consultative and advisory role to various levels and functions within the design and product teams to identify research topics and plan research initiatives for both generative and evaluative purposes
--- Identify and analyze the user experience by evaluating/leading projects end to end; developing guides and screeners, moderate, analyze, synthesize, make recommendations regarding prioritization, and deliver results
--- Lead the development and maintenance of experience and journey maps throughout life cycle of projects
--- Perform the gathering, analyzing, developing and creating user stories that capture the user's needs
--- Conduct research using a wide variety of qualitative methods and a subset of quantitative methods, such as surveys
--- Communicate and present findings in compelling and creative ways; tailor research findings to suit the audience; influence upwards and laterally to drive organizational change and alignment
--- Package insights into tools and assets for designers, product managers and product marketing managers to leverage (personas, design principles, scenarios, live workshops or brainstorms, etc.)
--- Support project team members in transforming research findings and insights into innovative solutions, in order to inform both user and business problems and deliver measurable outcomes
--- Create artifacts, educational tools, experiences and processes that help build and evangelize UX Research within the larger organization
--- Collaborate with business partners, stakeholders, and cross-functional teams to champion a centric approach to products and services based on findings and feedback
--- Serve as liaison regarding moderately complex research and how the findings relate to other channel services
--- Utilize established strategies and tools to achieve and enhance value for users more efficiently and effectively
--- Perform moderately complex analysis to quantify the benefit and value of potential features/enhancements to enable justification and prioritization
--- Lead user experience initiatives with assignments across work streams
--- Perform other duties as assigned

Qualifications
--- Experience in user experience/market/consumer research, project management, and analysis in support of strategic planning initiatives
--- Well-versed in multiple research methodologies, such as 1:1 usability studies - both in-person and remote, ethnography, contextual interviews, innovation and co-design workshops, journey mapping, eye-tracking, unmoderated usability, focus groups, card sorting, persona development, surveys, site-intercept, benchmarking, and other user testing techniques
--- Ability to multi-task and prioritize multiple projects with minimal direction
--- Experience using third-party UX research platforms to recruit participants and conduct studies
--- Experience with quantitative market research methods to enable effective partnership with market researchers
--- Experience in quantitative, behavioral analysis and statistical concepts
--- Experience creating research deliverables (frameworks, videos, toplines, etc.)
--- Working knowledge of financial industry best practices/trends, products and services
--- Significant experience working and communicating with all levels of employees, management, stakeholders, and vendors; build relationships through rapport, trust, diplomacy, and tact
--- Experience with Agile methodologies and principles (Scrum, XP, Lean, etc.)
--- Advanced communication skills, with strong ability to synthesize and communicate ideas visually, verbally, and in writing
--- Effective skill in research, analysis, problem-solving and negotiation
--- Advanced interpersonal, verbal, and written communication skills
--- Effective and proficient word processing, database, spreadsheet, and presentation skills --- Advanced planning, organizational, and problem solving skills
--- Desired - background in related fields such as tech, product development, design
--- Desired - experience with design thinking
--- Desired - Master's Degree Human Factors, Social Science, Strategy, Market Research, Psychology, Information Technology, Design, Cognitive Science, and/or the equivalent combination of education, training or experience


Ref: #850-Rockville (ALTA IT)

Keywords: ALTA IT Services, Washington DC , UX Researcher, Other , Vienna, DC