Senior Technical Risk Analyst (Vendor Relationship Manager)
Company: Navy Federal Credit Union
Location: Vienna
Posted on: January 13, 2026
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Job Description:
Navy Federal Credit Union currently does not provide sponsorship
for this role. Applicants must be authorized to work in the United
States without the need for current or future sponsorship. To
manage vendors life cycle activities including selection, contract,
performance and enforcement at the business unit level. To develop
and maintain vendor relationships and contracts in support of
business unit goals and strategies. Develop, monitor and enforce
service level agreements (SLA’s) as well as terms and conditions of
contracted vendor support. Contribute to a culture of collaboration
by actively working across business lines, ensuring enterprise
alignment. Employ vendor relationship management best practices to
ensure contract compliance and risk mitigation. Provide line of
sight to enterprise Procurement and Vendor Management (PVM),
collaborating on contracts as required. Solve complex
contract-related problems, consistent with established policies and
procedures. Serve as Subject Matter Expert and mentor to team
members. Responsibilities • Collaborate with business unit partners
to define business needs, requirements and priorities for vendor
selection and facilitate the process of identifying vendors who can
work within the requirements, priorities and constraints • Identify
compliance and risk related constraints with each contract •
Evaluate performance metrics and consequence matrices metrics to
ensure well-defined, measurable metrics support adherence to
Service Level Agreements and expectations • Coordinate with PVM to
ensure adherence to enterprise level vendor management activities
and requirements including but not limited Request for Information
(RFIs)/Request for Proposal (RFPs), performance management and
enforcement activities • Recommend a vendor for selection and
communicate contracting details with stakeholders including
critical decision points through execution • Establish risk
mitigation activities appropriate to each contract and in adherence
to enterprise requirements • Mentor and guide team in properly
identifying, communicating, escalating, and resolving contract
issues and risks to branch/division management • Coordinate
Statements of Work (SOW) and purchase orders in support of
stakeholders • Collaborate with PVM to develop pre-negotiation
positions for contract or statement of work terms and conditions
(including price, quality, and schedule) • Stay abreast of industry
best practices and trends and provide recommendations for
enhancements to policies, processes and procedures to management;
develop implementation strategies for approved recommendations •
Build and manage relationships with vendors, monitors quality
assurance, budget, and cost mechanisms; provide input to annual
financial plan • Monitor vendor performance on all established
priorities within a contract; identify and recommend resolutions
for performance that falls below agreed upon services levels •
Partner with PVM on poor performing vendors to identify
opportunities to not renew or terminate vendors for performance
that cannot be resolved • Conduct periodic questionnaire and
interpret results; hold periodic review meetings or conduct onsite
audits as necessary • Mentor and guide team members in solutioning
for vendor performance improvement; assist in the implementation of
approved strategies to facilitate vendor issue resolution • Liaise
with business unit, enterprise risk groups and OGC to develop
appropriate mitigation strategies for identified risk and
compliance concerns • Solve complex contract-related issues,
consistent with established policies and procedures; guide team
members in resolving contract-related issues, aligning employed
strategies with established standards and guidelines • Mentor and
train new team members; assist with coaching and growth
opportunities • Serve as business unit level Subject Matter Expert
on cross departmental and enterprise-wide projects • Evaluate
Enterprise and Business Unit strategies to provide recommendations
to maximize vendor utilization in support of strategic needs •
Collaborate with Procurement and Vendor Management to ensure
contract activities and new policy guidelines are executed timely,
accurately and are in compliance with regulations and policies •
Perform other duties as assigned Qualifications • Bachelor’s Degree
in Business, Finance or related field, or the equivalent
combination of education, training, and experience • Extensive
experience in vendor management processes, procedures, and industry
best practices • Expert knowledge of contract terminology with a
clear understanding of their inter-relationships • Significant
experience in establishing and enforcing vendor contracts and
service level agreements • Significant experience in developing,
implementing, and managing a formalized process of selecting and
monitoring vendor performance • Extensive skill in project
management to include establishing and leading project teams •
Significant experience managing multiple moderate to high complex
contracts • Significant experience of contract development,
monitoring and issue resolution • Expert organizational skills and
the ability to handle multiple tasks simultaneously with a high
degree of accuracy • Advanced skill resolving conflicting requests
and meeting changing requirements • Advanced skill presenting
findings, conclusions, alternatives and information clearly and
concisely • Advanced in the use of PC’s and related software
packages • Expert organizational, planning and time management
skills • Advanced verbal and written communication skills Desired
Qualifications • Master’s Degree Business, Finance or related
field, or the equivalent combination of education, training, and
experience • Working knowledge of respective business unit product
portfolio Hours: Monday - Friday, 8:00AM - 4:30PM Location: 820
Follin Lane, Vienna, VA 22180 About Us Navy Federal provides much
more than a job. We provide a meaningful career experience,
including a culture that is energized, engaged and committed; and
fierce appreciation for our teams, who are rewarded with highly
competitive pay and generous benefits and perks. Our approach to
careers is simple yet powerful: Make our mission your passion. •
FORTUNE 100 Best Companies to Work For® 2025 • Yello and WayUp Top
100 Internship Programs • Computerworld® Best Places to Work in IT
• Newsweek Most Loved Workplaces • FORTUNE Best Workplaces for
Women ™ 2024 • 2025 PEOPLE® Companies That Care • Newsweek Most
Trustworthy Companies in America • Military Times 2024 Best for
Vets Employers • Best Companies for Latinos to Work for 2025 •
Forbes® 2025 America’s Best Large Employers • Forbes® 2025 Americas
Best Employers for New Grads • Forbes® 2025 Americas Best Employers
for Tech Workers • 2025 RippleMatch Campus Forward Award Winner for
Overall Excellence • Military.com Top Military Spouse Employers
2025 • 2025 Handshake Early Talent Award
Keywords: Navy Federal Credit Union, Washington DC , Senior Technical Risk Analyst (Vendor Relationship Manager), IT / Software / Systems , Vienna, DC
