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Point of Sale Systems Analyst

Company: Prism, Inc.
Location: Bethesda
Posted on: October 12, 2018

Job Description:

Candidate must be on W2 - no C2C.REQUIRED QUALIFICATIONS:

  • 5+ years' experience in application quality engineering
  • 3+ years of experience supporting Point of Sale (POS) platforms and devices including involvement with POS programming, device monitoring and field management.
  • 3+ years supporting retail or hospitality industry POS platforms and software supporting financial transaction.
  • 2+ years working with external customers and hardware or software suppliers.
  • 3+ years working with various operating systems (Windows/Linux/Android/etc.)
  • Undergraduate degree or equivalent work experience/certificationResponsibilities:Participate in incident management and resolution and coordinate between service providers and ensure customer satisfaction.Maintain timely communication with customer during support processEscalate complex issues to the appropriate internal or external technology resources as neededProvide communication and escalation to IT Management on issues impacting our business and customersProviding support, including procedural documentation and relevant reportsParticipate in the design, architecture, rollout, and maintenance of corporate technology initiatives and projects and/or perform additional department duties as required - provided by Dice Point of Sale, Product Quality, Incident Management

    Keywords: Prism, Inc., Washington DC , Point of Sale Systems Analyst, Sales , Bethesda, DC

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