Guest Service Agent - Waldorf Astoria Washington DC
Company: Hilton Worldwide
Location: Washington
Posted on: May 27, 2023
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Job Description:
Forge your legacy by joining the newest and highly anticipated
Waldorf Astoria hotel, located at the epicenter of D.C. on
Pennsylvania Avenue, as a Guest Services Agent on the Front Office
Team The iconic Old Post Office has been reimagined as Waldorf
Astoria Washington DC - reclaiming its position as one of
Washington, D.C.'s preeminent addresses where all are welcome. With
263 rooms, 38,000 square feet of event space, and 2 restaurants
plus 3 bars, this is the new home for Washington, D.C.'s most
consequential events, groundbreaking meetings, and unforgettable
experiences. Classification: Full-Time Shift: Various - must be
available to work weekdays, weekends, and holidays. Want to learn
more? Hotel Website, Facebook, Instagram What will I be doing? As a
Guest Services Agent, you would be responsible for greeting and
registering guests and checking guests out of the hotel in the
hotel's continuing effort to deliver outstanding guest service and
financial profitability. Specifically, you would be responsible for
performing the following tasks to the highest standards: Greet
guests and complete the registration process to include, but not
limited to, inputting and retrieving information from the computer,
confirmation of guest information and room rate, selection of
rooms, coding electronic keys, promoting marketing programs,
providing a welcome packet and ensuring guest knows location of
room and/or has a bell person accompany him/her > Assist guests
with check-out including, but not limited to, ensuring rooms and
services are correctly accounted, using the point-of-sale system,
handling money, processing credit and debit cards, accepting and
recording various forms of payment, converting foreign currency,
making change and processing gift certificates and cards
Demonstrate a thorough knowledge of hotel information including,
but not limited to, room categories, room rates, packages,
promotions, the local area and other general product knowledge and
answer guest questions and inquiries > Use up-selling techniques
to promote hotel services and facilities and to maximize room
occupancy Respond to guest inquiries and requests and resolve
issues in a timely, friendly and efficient manner Field guest
complaints, conduct research and resolve and negotiate solutions
for guest satisfaction Receive, input, retrieve and relay messages
to guests What are we looking for? Since being founded in 1919,
Hilton has been a leader in the hospitality industry. Today, Hilton
remains a beacon of innovation, quality, and success. This
continued leadership is the result of our Team Members staying true
to our Vision, Mission, and Values. Specifically, we look for
demonstration of these Values: Hospitality - We're passionate about
delivering exceptional guest experiences. Integrity - We do the
right thing, all the time. Leadership - We're leaders in our
industry and in our communities. Teamwork - We're team players in
everything we do. Ownership - We're the owners of our actions and
decisions. Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key
attributes: Quality Productivity Dependability Customer Focus
Adaptability What will it be like to work for Hilton? Hilton is the
leading global hospitality company, spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay
suites and mid-priced hotels. For nearly a century, Hilton has
offered business and leisure travelers the finest in
accommodations, service, amenities and value. Hilton is dedicated
to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision "to fill the earth
with the light and warmth of hospitality" unites us as a team to
create remarkable hospitality experiences around the world every
day. And, our amazing Team Members are at the heart of it all The
Benefits - Hilton is proud to have an award-winning workplace
culture ranking #2 Best Company To Work For in the U.S. We support
the mental and physical wellbeing of all Team Members so they can
Thrive personally and professionally in a diverse and inclusive
environment, thanks to innovative programs and benefits. Hilton
offers its eligible team members a comprehensive benefits package
including: Access to your pay when you need it through DailyPay
Medical Insurance Coverage - for you and your family Mental Health
Resources Best-in-Class Paid Time Off (PTO) Go Hilton travel
discount program Supportive parental leave Matching 401(k) Employee
stock purchase program (ESPP) - purchase Hilton shares at 15%
discount Debt-free education: Access to a wide variety of
educational credentials (ex. college degrees, high school
completion, English-language learning, digital literacy,
professional certificates and more) Career growth and development
Team Member Resource Groups Recognition and rewards programs
Available benefits may vary depending upon property-specific terms
and conditions of employment and the terms of the collective
bargaining agreement if applicable.
Keywords: Hilton Worldwide, Washington DC , Guest Service Agent - Waldorf Astoria Washington DC, Sales , Washington, DC
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