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Guest Service Agent

Company: Salamander Employer DC, LLC
Location: Washington
Posted on: May 27, 2023

Job Description:


Attend to guest needs, including but not limited to, guest registration, check-out and cashiering.


  • Greet and warmly welcome guests upon arrival.
  • Register guests into the system, verifying reservation, address, email address, phone number and method of payment information.
  • Promote the I-prefer Hotel Reward Program and provide recognition and benefits to all present members.
  • Apply payment to guests' accounts both at the time of registration and at checkout.
  • Post miscellaneous charges as requested.
  • Handling Cash Transaction including foreign currency exchange.
  • Answer phone calls in a timely and professional manner.
  • Respond and process guest requests (including by email) in a timely and efficient manner.
  • Handling guest's complaint up to the guest's complete satisfaction.
  • Log and update the opportunity into the HOTSOS to communicate with the team
  • Record guests preference, update into guest profile and act upon
  • Assist guests in business needs such as printing out the document.
  • Provide guests with information regarding hotel facilities and local attractions.
  • Assist guests to book (a table, a ticket, a tour etc.) in absence of Concierge
  • Escort the guests to the room and perform a room orientation in absence of Bellman
  • Reserve a room or modify a room reservation in absence of Reservation
  • Provide an appreciative fond farewell and encouragement to return to the departing guests
    • High school or equivalent education required.
    • Must be 18 years of age or older.
      • Must be able to speak, read, write and understand English used in the workplace.
      • Must be able to read and write to facilitate the communication process.
      • Requires good communication skills, both verbal and written.
      • Must possess basic computational ability.
      • Must possess basic computer skills.
      • General knowledge of the city where hotel is located and its attractions.
      • Extensive knowledge of the hotel, its services and facilities.
        • Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems.
        • Must be able to stand and exert well-paced ability for up to 4 hours in length.
        • Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis.
        • Must be able to exert well-paced ability in limited space.
        • Must be able to lift up to 15 lbs. occasionally.
        • Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
        • Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees.
        • Ability to spend extended lengths of time viewing a computer screen.
        • Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
        • Requires manual dexterity to use and operate all necessary equipment.
        • Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, multi-line touch tone phone, filing cabinets, photocopiers and other office equipment as needed.

          • Must be able to work effectively in a stressful environment, communicate with others, effectively deal with customers and accept constructive criticism from supervisors.
          • Must be able to change activity frequently and cope with interruptions.

Keywords: Salamander Employer DC, LLC, Washington DC , Guest Service Agent, Sales , Washington, DC

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