Client Service Representative
Company: Canon Solutions America
Location: Washington
Posted on: March 20, 2023
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Job Description:
US-DC-Washington
Canon Solutions America, Inc.
Requisition ID: 26254
Category: Customer Service/Support
Position Type: Full-Time
Overview
Responsible for prompt delivery of various on-site work
assignments, providing customer service and ultimately, customer
satisfaction.
Responsibilities
Main Responsibilities:
- Promptly informs supervisor of potential problems or customer
concerns.
- Promptly reviews and responds to management and client requests
via emails, phone calls, text messages and verbal.
- Strong focus on providing good customer service.
- Contributes to the creation of the Site Procedure Guide to ensure
all account processes are properly recorded.
- Responsibilities may include Copy/Print Production/Copy Center,
Copier Maintenance, Mail/Courier Services, Reception/Office
Services, Shipping/Receiving, Inventory Services, Warehouse, File
Room/Records File Services based on assigned location.
- Attends cross-functional trainings to ensure ability to provide
coverage when short-staffed.
- Site responsibility and location of coverage may change based on
client and/or division needs.
Mail/Courier Services:
-Responsible for prompt and accurate receiving, sorting, delivery,
pick up, and processing of all courier items, interoffice mail,
newspapers, magazines and all classed of United States Postal
Services mail.
-Tracks courier and accountable items (FedEx, UPS, Certified Mail,
etc).
-Researches and routes unidentified and generic mail.
-Receives, logs, delivers and tracks messenger items.
-Responds to customer requests.
-Performs routine upkeep of equipment.
-Records and tracks customer inquiries and fulfillment of
requests.
Device Maintenance:
-Responsible for customer satisfaction through the performance and
maintenance of reprographic equipment at customer location.
-Follows daily, established maintenance processes and
procedures.
-Maintains routine upkeep of equipment including cleaning glass and
surfaces, clearing paper jams, replenishing toner and loading
paper.
-Evaluates equipment issues and notifies service department if
unable to resolve.
-Delivers paper.
-Assists end-users in basic functionality of equipment.
-Records meter reads.
-Maintains service activity reports.
-Monitors supplies and restocks inventory.
Qualifications
- HS Diploma, GED, or equivalent experience required, plus less
than one year of related experience.
- Basic computer skills/technical knowledge.
- Ability to multitask and prioritize in order to meet
deadlines.
- Good customer service and communication skills.
- Ability to work with minimal supervision.
- Ability to work OT as needed.
- Required to take all necessary steps to obtain security and/or
other clearances required by customers to enter the customers'
premises.
- May require driving between multiple client locations, may also
require a personal vehicle (valid driver's license and acceptable
driving record necessary).
- Ability to lift up to 50lbs.
- Ability to spend extended periods of time standing, bending,
walking, reaching, and pulling while performing duties.
Company Overview
About our Company - Canon Solutions America, Inc. empowers
companies of all sizes to succeed by supplying market leading
enterprise, production, and large format printing solutions,
supported by exceptional professional service offerings. With
unwavering dedication to promote professional innovation, Canon
Solutions America, Inc. helps drive sustainability, nurture
efficiency, and regulate costs through the unification of
comprehensive digital and traditional printing and document
management solutions. As a wholly owned subsidiary of Canon U.S.A.,
Canon Solutions America, Inc. is headquartered in Melville, NY and
has sales and service locations across the U.S. Our parent company,
Canon Inc. (NYSE: CAJ), which earned approximately $30.4 billion in
global revenue in 2020, ranks third overall in U.S. patents granted
in 2020 and was named one of Fortune Magazine's World's Most
Admired Companies in 2020.
Canon Solutions America offers a competitive compensation package
including medical, dental, vision, 401(k) Savings Plan,
discretionary profit sharing, discretionary success sharing,
educational assistance, recognition programs, vacation, and much
more. A more comprehensive list of what we have to offer is
available at
https://www.usa.canon.com/about-us/life-at-canon/benefits-and-compensation
We comply with all applicable federal, state and local laws,
regulations, orders and mandates, including those we may be
required to follow as a federal government
contractor/subcontractor.
All qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation,
gender identity, national origin, disability or protected veteran
status.
If you are not reviewing this job posting on our Careers' site
csa.canon.com/careers, we cannot guarantee the validity of this
posting. For a list of our current postings, please visit us at
csa.canon.com/careers.
#CSA
Posting Tags
#li-bk1 #pm20
PI207419233
Keywords: Canon Solutions America, Washington DC , Client Service Representative, Sales , Washington, DC
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