Help Desk Agent with TS clearance

Company: Dunhill Professional Search
Location: Fort Belvoir
Posted on: March 20, 2023

Job Description:

Help Desk Agent with TS clearance

• Update Help Desk Standard Operations Procedures (SOPs); Tactics, Techniques, and Procedures (TTPs); and user Frequently Asked Questions (FAQs)
• Provide customer onboarding and offboarding
• Provide account management support
• Provide 24/7 Tier 1 support for all environments and networks supporting end users
• Route Tier 2/3 tickets to appropriate sustainment teams
• Process all IT SM tickets to completion
• Assist Cyber Operations with continuous monitoring activities
• Participate in training, testing, and exercises related to incident response and contingency planningRequired Qualifications
  • Active TS security clearance and eligible for SCI and NATO read-on prior to starting work
  • Meet the DoD requirements for a privileged user on a TS/SCI information system prior to starting work - DoD 8140 / 8570.01-m requirements
  • Bachelor's degree in an area related to the labor category with at least 2 years' experience in providing Tier 1 support of a TS/SCI system

Keywords: Dunhill Professional Search, Washington DC , Help Desk Agent with TS clearance, Sales , Fort Belvoir, DC