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Help Desk Agent with TS clearance

Company: Dunhill Professional Search
Location: Fort Belvoir
Posted on: March 20, 2023

Job Description:

Help Desk Agent with TS clearance

  • Update Help Desk Standard Operations Procedures (SOPs); Tactics, Techniques, and Procedures (TTPs); and user Frequently Asked Questions (FAQs)
  • Provide customer onboarding and offboarding
  • Provide account management support
  • Provide 24/7 Tier 1 support for all environments and networks supporting end users
  • Route Tier 2/3 tickets to appropriate sustainment teams
  • Process all IT SM tickets to completion
  • Assist Cyber Operations with continuous monitoring activities
  • Participate in training, testing, and exercises related to incident response and contingency planningRequired Qualifications
    • Active TS security clearance and eligible for SCI and NATO read-on prior to starting work
    • Meet the DoD requirements for a privileged user on a TS/SCI information system prior to starting work - DoD 8140 / 8570.01-m requirements
    • Bachelor's degree in an area related to the labor category with at least 2 years' experience in providing Tier 1 support of a TS/SCI system

Keywords: Dunhill Professional Search, Washington DC , Help Desk Agent with TS clearance, Sales , Fort Belvoir, DC

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