Member Service Representative
Company: Lafayette Federal Credit Union
Posted on: March 19, 2023
*ONLY HIRING IN DC, MARYLAND AND VIRGINIA*
We are Lafayette Federal Credit Union, recognized in the S&P Global Market Intelligence Report as one of the Top 100 performing credit unions in 2021 for the second year in a row, securing the #12 spot out of over 1,700 qualified credit unions nationwide. Our organization is growing and we're seeking top-notch individuals to provide support to our members. Our goal is to become the premier financial partner for every one of our members. Our member support team is a critical component in achieving that success.
We are currently seeking Member Service Representatives (MSR) for our DC, MD and VA branches!
This is not your typical teller role. You will be joining a dynamic team focused on providing credit union members with an unparalleled service experience. As a Member Service Representative you will be empowered to do what's right for the member because you have a passion for helping others succeed. You must possess proven customer service skills, including strong verbal communication. As a Member Service Representative you will be working closely with your branch manager to find appropriate solutions to member needs including opening accounts and offering new products to achieve your goals.
The Member Service Representative will:
You will be working in a stable and consistent environment in a growing organization. You will have a lot of opportunity for growth and progression as you work in teams with an emphasis in training and development of our employees. Our staff enjoys being rewarded for their success and for the value they bring by helping our members achieve financial success in a community oriented and member-focused branch. If you enjoy learning about banking products and services, and interacting with members regularly to improve their relationship with you and the credit union, this is the career for you.
Ideal Candidates would:
Have the ability to maintain a positive and empathetic attitude at all times and being able to communicate with our members through various channels is critical in this role. You will be building and maintaining member relationships and promoting credit union products and services. Member Service Representative perform many duties to include processing account transaction requests, working to resolve member inquiries in a timely manner, and having accountability of member requests from inception to resolution. Qualified candidates would also willing and able to assist in outreach within the surrounding community on the behalf of the credit union.
Competencies we're looking for in this role:
Lafayette Federal Credit Union is committed to the health and safety of our employees, volunteers, and members. As such, we will require that all newly hired members of our team be COVID vaccinated (including the booster if eligible) two weeks prior to their first day of work.
*Lafayette Federal Credit Union is an Equal Opportunity and E-Verify Employer
Keywords: Lafayette Federal Credit Union, Washington DC , Member Service Representative, Sales , Washington, DC
here to apply!