Front Desk Agent
Company: Aimbridge Hospitality
Location: Falls Church
Posted on: January 27, 2023
|
|
Job Description:
Job Summary Front Desk Agents are responsible for greeting and
registering the guest providing outstanding guest service during
their stay and settling the guest's account upon completion of
their stay. Primary responsibilities include: registering guests
making and modifying reservations hotel operator and concierge
duties. Providing attentive courteous and efficient service to all
guests prior to arrival and throughout their stay while maximizing
room revenue and occupancy. Responsibilities QUALIFICATIONS: High
School diploma or equivalent required; College course work in
related field helpful. Experience in a hotel or a related field
preferred. Possess a positive and upbeat personality with a desire
to deliver outstanding customer service to our guests. Demonstrate
the ability to multi-task be detail-oriented and be able to problem
solve in order to effectively deal with internal and external
customers. Must be able to convey information and ideas clearly.
Must be able to evaluate and select among alternative courses of
action quickly and accurately. Must work well in stressful high
pressure situations. Must be effective in handling problems in the
workplace including anticipating preventing identifying and solving
problems as necessary. Must be effective at listening to
understanding and clarifying the issues raised by co-workers and
guests. Must be able to work with and understand financial
information and data and basic arithmetic functions. Ability to
perform numerical operations using basic counting adding
subtracting multiplying and dividing Ability to read comprehend and
write simple instructions and/or short correspondence and memos
Ability to use logic to define the problem collect information
establish facts draw valid conclusions interpret information and
deal with abstract variables for unique or unfamiliar situations An
operational knowledge of Microsoft Office suite Must be willing and
have the ability to work a varied schedule that may include
evenings nights weekends and holidays Holds an understanding of
hotel products and guest services (i.e. lifestyle full service
resort etc) Ability to participate in the creation of an enjoyable
work environment RESPONSIBILITIES: Approach all encounters with
guests and associates in a friendly service oriented manner.
Maintain high standards of personal appearance and grooming which
include wearing the proper uniform and name tag when working (per
brand standards). Maintain regular attendance in compliance with
Aimbridge Hospitality standards as required by scheduling which
will vary according to the needs of the hotel. Comply at all times
with Aimbridge Hospitality policies standards and regulations to
encourage safe and efficient hotel operations. Greet and welcome
all guests approaching the Front Desk in accordance with Aimbridge
Hospitality standards; maintain a friendly and warm demeanor at all
times. Maintain proper operation of the telephone switchboard and
ensure that all Aimbridge Hospitality performance standards are
met. Handle requests for information mail and messages in an
efficient and courteous manner. Answer guest inquires about hotel
service facilities and hours of operation. Answer inquiries from
guests regarding restaurants transportation entertainment etc.
Establish and maintain good communications and team work with
fellow associates and other departments within the hotel. Be aware
of all rates packages and special promotions; Be familiar with all
in house groups; Be aware of closed out and restricted dates.
Obtain all necessary information when taking room reservations and
follow rate quoting scenario. Be familiar with all Aimbridge
Hospitality policies and house rules as well as hospitality
terminology. Have knowledge of and assist in emergency procedures
as required. Handle check-ins and check-outs in a friendly
efficient and courteous manner. Fully comprehend and be able to
operate all relevant aspects of the Front Desk computer system.
Ensure logging and delivery of packages mail and messages as needed
to guests and meeting rooms. Use proper two-way radio etiquette at
all times when communicating with other associates. As needed
deliver guest items such as luggage newspapers messages packages
amenities or other items requested by guests or team members
Maintain an up to date working knowledge of all property amenities
as well as any special events local area attractions and things to
do around the hotel. Perform other duties as assigned which may
include but is not limited to the following: helping coworkers in
other areas of the hotel maintaining a clean and organized work
area and overall cleanliness and safety throughout the hotel and
grounds Property Details Located off Route-123 and two miles from
George Washington Memorial Parkway in the heart of McLean, VA, the
Staybridge Suites Tysons McLean Hotel is a short drive from
Washington, DC. The hotel is situated with easy access to major
businesses and top attractions, making it ideal for business and
leisure travelers alike. In addition to being close to I-95 and
I-495, the hotel is located just 16 miles from Dulles International
Airport (IAD). The hotel's surrounding area includes businesses
like: Capital One, Northrop Grumman, BAE Systems, Mitre, Booz Allen
Hamilton, PriceWaterhouse Coopers, Bechtel, Wells Fargo, NADA
Headquarters, Deloitte, Intelsat, Splunk, MARS and more. The
hotel's guests are just 10 miles from the capital. Company Overview
As the global leader in third-party hotel management, our growing
portfolio represents over 1,550 hotels in all 50 states and 22
countries, from top international lodging brands to luxury hotels,
destination resorts and lifestyle hotels. Our associates around the
globe are passionate about serving our guests and driving
exceptional results, and thrive in a culture where everyone is
inspired to be the best. Join a world of possibility with Aimbridge
Hospitality. Benefits After an initial waiting period, those hired
into full time positions are eligible for a competitive benefits
package that includes the following: Now offering Daily Pay Ask
your Recruiter for more details Medical, Dental, and Vision
Coverage Short-Term and Long-Term Disability Income Term Life and
AD&D Insurance Paid Time Off Employee Assistance Program 401k
Retirement Plan
Keywords: Aimbridge Hospitality, Washington DC , Front Desk Agent, Sales , Falls Church, DC
Click
here to apply!
|