Customer Experience Sales Specialist Respiratory-Washington DC- Remote

Company: Novartis Group Companies
Location: Washington
Posted on: January 26, 2023

Job Description:

359438BR















Customer Experience Sales Specialist Respiratory-Washington DC- Remote











Job Description



10 major new medicines planned for launch over the next few years creating new career opportunities for those who want to make a direct impact on patients at scale. We are Novartis. Join us and help reimagine medicine!

Job Purpose:
The Customer Experience Sales Specialist will be the backbone of the new custodial approach to meeting customer needs in a dynamic market. The Respiratory Customer Experience Sales Specialist will provide a single point of contact and seamless customer approach to Healthcare Providers, Key Accounts and Local Systems of Care. The Customer Experience Sales Specialist will be responsible for understanding the needs of key providers, accounts and systems of care in the Respiratory market. In our Unbossed and Accountable Franchise, you will be responsible for optimizing the customer experience and accountable for the strategic business plan. They will deploy face-to-face and virtual approaches based on the needs of the localized area.

This is a remote opportunity.

Your Key Responsibilities:
* Responsible for educating HCPs and all appropriate patient facing customers on our respiratory product and providing appropriate patient resources and education on access and reimbursement.
* Responsible for pull-through of marketing strategies and tactics.
* Develop strategic business plans that account for key customer needs, targeting, time management and use of Omni-channel marketing materials.
* Triages buy and bill, contracting, specialty pharmacy, and in-depth payer issues to the Field Reimbursement Manager or Business Engagement Manager.
* Understands the needs of key HCPs and their teams (Respiratory Therapists, Asthma Educators, Care Navigators), and educates on the need for disease management and control.
* Identify and refer appropriate matters to the Systems of Care team to provide deeper business analytics for Systems of Care, and Key Accounts.

COVID-19 Vaccine Policy (customer-facing roles only): While Novartis does not require vaccination for COVID-19 or proof of a recent negative test result for COVID-19 at this time, employees working in customer-facing roles must adhere to and comply with customers' (such as hospitals, physician offices, etc.) credentialing guidelines, which may require vaccination. As required by applicable law, Novartis will consider requests for reasonable accommodation for those unable to be vaccinated. This requirement is subject to applicable state and local laws and may not be applicable to employees working in certain jurisdictions. Please send accommodation requests to Eh.occupationalhealth@novartis.com.

Novartis Compensation and Benefit Summary: The pay range for this position at commencement of employment is expected to be between: Customer Experience Sales Specialist: $92,800 and $139,200/year - Senior Customer Experience Sales Specialist: $112,800 and $169,200/year - Executive Customer Experience Sales Specialist: $124,000 and $186,000/year; however, while salary ranges are effective from 1/1/22 through 12/31/22, fluctuations in the job market may necessitate adjustments to pay ranges during this period. Further, final pay determinations will depend on various factors, including, but not limited to geographical location, experience level, knowledge, skills, and abilities. The total compensation package for this position may also include other elements, including a sign-on bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employee will be in an "at-will position" and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.



















EEO Statement



The Novartis Group of Companies are Equal Opportunity Employers and take pride in maintaining a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status. We are committed to building diverse teams, representative of the patients and communities we serve, and we strive to create an inclusive workplace that cultivates bold innovation through collaboration and empowers our people to unleash their full potential.







Minimum requirements



What You'll Bring to the Role:
* Bachelor's degree required.
* 4+ years of experience in patient services, reimbursement and/or sales calling on HCPs with a sophisticated product.
* Experience seeking relevant business opportunities to improve customer experiences within a field facing and virtual model.
* Ability to assimilate and communicate sophisticated clinical and product information.
* Strong ability to collaborate and demonstrate success working within cross functional teams in a matrix environment.
* This is a remote position that will support key accounts in an assigned region. Candidate must reside within territory, or within a reasonable daily commuting distance of 50 miles from territory boarder. Ability to travel 60-80% over a broad geography is required, with the ability to drive and/or fly within the territory. No relocation assistance available. Must have a valid driver's license.

Preferred Qualifications:
* Study in Life Sciences, Pharmacy or Business-related field.
* Experience in the respiratory therapeutic arena.

Leveling Guidelines:
The position will be filled at level commensurate with experience.

Customer Experience Sales Specialist:
* External: 4+ years' experience in patient services, reimbursement and/or sales calling on HCPs with respect to a complex product.
* Internal: Novartis Sales Associate, with previous pharma/biotech sales experience.
Senior Customer Experience Sales Specialist:
* External: 6+ years' experience in patient services, reimbursement and/or sales calling on HCPs with respect to a complex product.
* Internal: Novartis Sales Associate, with previous pharma/biotech sales experience.
Executive Customer Experience Sales Specialist:
* External: 8+ years' experience in patient services, reimbursement and/or sales calling on HCPs with respect to a sophisticated product.
* Internal: Novartis Sales Associate with experience in pharma/biotech sales.


Why Consider Novartis?
766 million lives were touched by Novartis medicines in 2021, and while we're proud of this, we know there is so much more we could do to help improve and extend people's lives. We believe new insights, perspectives and ground-breaking solutions can be found at the intersection of medical science and digital innovation. That a diverse, equitable and inclusive environment inspires new ways of working.

We believe our potential can thrive and grow in an unbossed culture underpinned by integrity, curiosity, and flexibility. And we can reinvent what's possible, when we collaborate with courage to aggressively and ambitiously tackle the world's toughest medical challenges. Because the greatest risk in life, is the risk of never trying!

Imagine what you could do here at Novartis!

Commitment to Diversity & Inclusion:
Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.

Accessibility and Reasonable Accommodations:
The Novartis Group of Companies are committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please send an e-mail to tas.nacomms@novartis.com call +1(877)395-2339 and let us know the nature of your request and your contact information. Please include the job requisition number in your message.

For Field Roles with a Dedicated Training Period: The individual hired for this role will be required to successfully complete certain initial training, including home study, in eight (8) or fewer hours per day and forty (40) or fewer hours per week.







Division



PHARMA







Business Unit



CUSTOMER ENGAGEMENT







Country



USA







Work Location



Washington, D.C.







Company/Legal Entity



Novartis Pharmaceuticals







Functional Area



Sales







Job Type



Full Time







Employment Type



Regular







Shift Work



Yes







Early Talent



No

Keywords: Novartis Group Companies, Washington DC , Customer Experience Sales Specialist Respiratory-Washington DC- Remote, Sales , Washington, DC