Customer Experience Sales Specialist Respiratory-Washington DC- Remote
Company: Novartis Group Companies
Location: Washington
Posted on: January 26, 2023
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Job Description:
359438BR
Customer Experience Sales Specialist Respiratory-Washington DC-
Remote
Job Description
10 major new medicines planned for launch over the next few years
creating new career opportunities for those who want to make a
direct impact on patients at scale. We are Novartis. Join us and
help reimagine medicine!
Job Purpose:
The Customer Experience Sales Specialist will be the backbone of
the new custodial approach to meeting customer needs in a dynamic
market. The Respiratory Customer Experience Sales Specialist will
provide a single point of contact and seamless customer approach to
Healthcare Providers, Key Accounts and Local Systems of Care. The
Customer Experience Sales Specialist will be responsible for
understanding the needs of key providers, accounts and systems of
care in the Respiratory market. In our Unbossed and Accountable
Franchise, you will be responsible for optimizing the customer
experience and accountable for the strategic business plan. They
will deploy face-to-face and virtual approaches based on the needs
of the localized area.
This is a remote opportunity.
Your Key Responsibilities:
* Responsible for educating HCPs and all appropriate patient facing
customers on our respiratory product and providing appropriate
patient resources and education on access and reimbursement.
* Responsible for pull-through of marketing strategies and
tactics.
* Develop strategic business plans that account for key customer
needs, targeting, time management and use of Omni-channel marketing
materials.
* Triages buy and bill, contracting, specialty pharmacy, and
in-depth payer issues to the Field Reimbursement Manager or
Business Engagement Manager.
* Understands the needs of key HCPs and their teams (Respiratory
Therapists, Asthma Educators, Care Navigators), and educates on the
need for disease management and control.
* Identify and refer appropriate matters to the Systems of Care
team to provide deeper business analytics for Systems of Care, and
Key Accounts.
COVID-19 Vaccine Policy (customer-facing roles only): While
Novartis does not require vaccination for COVID-19 or proof of a
recent negative test result for COVID-19 at this time, employees
working in customer-facing roles must adhere to and comply with
customers' (such as hospitals, physician offices, etc.)
credentialing guidelines, which may require vaccination. As
required by applicable law, Novartis will consider requests for
reasonable accommodation for those unable to be vaccinated. This
requirement is subject to applicable state and local laws and may
not be applicable to employees working in certain jurisdictions.
Please send accommodation requests to
Eh.occupationalhealth@novartis.com.
Novartis Compensation and Benefit Summary: The pay range for this
position at commencement of employment is expected to be between:
Customer Experience Sales Specialist: $92,800 and $139,200/year -
Senior Customer Experience Sales Specialist: $112,800 and
$169,200/year - Executive Customer Experience Sales Specialist:
$124,000 and $186,000/year; however, while salary ranges are
effective from 1/1/22 through 12/31/22, fluctuations in the job
market may necessitate adjustments to pay ranges during this
period. Further, final pay determinations will depend on various
factors, including, but not limited to geographical location,
experience level, knowledge, skills, and abilities. The total
compensation package for this position may also include other
elements, including a sign-on bonus, restricted stock units, and
discretionary awards in addition to a full range of medical,
financial, and/or other benefits (including 401(k) eligibility and
various paid time off benefits, such as vacation, sick time, and
parental leave), dependent on the position offered. Details of
participation in these benefit plans will be provided if an
employee receives an offer of employment. If hired, employee will
be in an "at-will position" and the Company reserves the right to
modify base salary (as well as any other discretionary payment or
compensation program) at any time, including for reasons related to
individual performance, Company or individual department/team
performance, and market factors.
EEO Statement
The Novartis Group of Companies are Equal Opportunity Employers and
take pride in maintaining a diverse environment. We do not
discriminate in recruitment, hiring, training, promotion or other
employment practices for reasons of race, color, religion, gender,
national origin, age, sexual orientation, gender identity or
expression, marital or veteran status, disability, or any other
legally protected status. We are committed to building diverse
teams, representative of the patients and communities we serve, and
we strive to create an inclusive workplace that cultivates bold
innovation through collaboration and empowers our people to unleash
their full potential.
Minimum requirements
What You'll Bring to the Role:
* Bachelor's degree required.
* 4+ years of experience in patient services, reimbursement and/or
sales calling on HCPs with a sophisticated product.
* Experience seeking relevant business opportunities to improve
customer experiences within a field facing and virtual model.
* Ability to assimilate and communicate sophisticated clinical and
product information.
* Strong ability to collaborate and demonstrate success working
within cross functional teams in a matrix environment.
* This is a remote position that will support key accounts in an
assigned region. Candidate must reside within territory, or within
a reasonable daily commuting distance of 50 miles from territory
boarder. Ability to travel 60-80% over a broad geography is
required, with the ability to drive and/or fly within the
territory. No relocation assistance available. Must have a valid
driver's license.
Preferred Qualifications:
* Study in Life Sciences, Pharmacy or Business-related field.
* Experience in the respiratory therapeutic arena.
Leveling Guidelines:
The position will be filled at level commensurate with
experience.
Customer Experience Sales Specialist:
* External: 4+ years' experience in patient services, reimbursement
and/or sales calling on HCPs with respect to a complex product.
* Internal: Novartis Sales Associate, with previous pharma/biotech
sales experience.
Senior Customer Experience Sales Specialist:
* External: 6+ years' experience in patient services, reimbursement
and/or sales calling on HCPs with respect to a complex product.
* Internal: Novartis Sales Associate, with previous pharma/biotech
sales experience.
Executive Customer Experience Sales Specialist:
* External: 8+ years' experience in patient services, reimbursement
and/or sales calling on HCPs with respect to a sophisticated
product.
* Internal: Novartis Sales Associate with experience in
pharma/biotech sales.
Why Consider Novartis?
766 million lives were touched by Novartis medicines in 2021, and
while we're proud of this, we know there is so much more we could
do to help improve and extend people's lives. We believe new
insights, perspectives and ground-breaking solutions can be found
at the intersection of medical science and digital innovation. That
a diverse, equitable and inclusive environment inspires new ways of
working.
We believe our potential can thrive and grow in an unbossed culture
underpinned by integrity, curiosity, and flexibility. And we can
reinvent what's possible, when we collaborate with courage to
aggressively and ambitiously tackle the world's toughest medical
challenges. Because the greatest risk in life, is the risk of never
trying!
Imagine what you could do here at Novartis!
Commitment to Diversity & Inclusion:
Novartis is committed to building an outstanding, inclusive work
environment and diverse teams' representative of the patients and
communities we serve.
Accessibility and Reasonable Accommodations:
The Novartis Group of Companies are committed to working with and
providing reasonable accommodation to individuals with
disabilities. If, because of a medical condition or disability, you
need a reasonable accommodation for any part of the application
process, or in order to perform the essential functions of a
position, please send an e-mail to tas.nacomms@novartis.com call
+1(877)395-2339 and let us know the nature of your request and your
contact information. Please include the job requisition number in
your message.
For Field Roles with a Dedicated Training Period: The individual
hired for this role will be required to successfully complete
certain initial training, including home study, in eight (8) or
fewer hours per day and forty (40) or fewer hours per week.
Division
PHARMA
Business Unit
CUSTOMER ENGAGEMENT
Country
USA
Work Location
Washington, D.C.
Company/Legal Entity
Novartis Pharmaceuticals
Functional Area
Sales
Job Type
Full Time
Employment Type
Regular
Shift Work
Yes
Early Talent
No
Keywords: Novartis Group Companies, Washington DC , Customer Experience Sales Specialist Respiratory-Washington DC- Remote, Sales , Washington, DC
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