Sales Associate DC

Company: Leica Camera Inc
Location: Washington
Posted on: June 25, 2022

Job Description:

Sales Associate
Leica Store DC

Leica Camera, manufacturer of premium digital and 35mm cameras, lenses, and sport optics, is seeking a Brand
Ambassador (Sales Associate) at Leica Store DC. The company designs and manufactures premium optical equipment for the discerning consumer. We are dedicated
to developing cameras and optical instruments of the highest standards that inspire the artistic spirit of our valued
customers. The company has built a legacy of precision manufacturing and technological innovations that has
positioned the brand at the forefront of the photographic industry with an unsurpassed standard of excellence.Job Summary
As a Brand Ambassador of Leica Store DC you will contribute to the success of the only Leica Corporate Retail
Operation in Washington DC.

Primary tasks
? Provide premium customer service and maintain superb customer satisfaction before, during, and after a sale
? Engage and build relationships with customers by sharing your interest, passion, and experience in photography
? Collect customer information and contribute to maintaining the store?s CRM system
? Learn technical and practical features of the entire Leica product line
? Assist customers in the selection of products for themselves and as gifts
? Develop technical and artistic photographic knowledge
Core Responsibilities
Brand
? Be a genuine Brand Ambassador for Leica. Understand the desire and appreciation of the legacy, technological
innovation, and exquisite design of our products
? Promote products by liaising with Leica and third party resources

Photographic Sales
? Assist in providing in-store and off-site demonstrations of full product line, as needed
? Demonstrate technical selling skills and product knowledge for consumer and professional photography and
sport optic products
? Cross-sell/promote accessories, Leica Akademie offerings, and store photographic exhibits and events as
related to product purchases and customer interests
? Responsible for monthly/yearly sales goals

Customer Service
? Adhere to premium customer service procedures (?Thank You? notes, follow-up e-mails, personal notification of
upcoming events, etc.)
? Gather, enhance and maintain customer data for store CRM system
? Assist in developing and maintaining VIP relationships
? Maintain contact with potential and current customers
Operational
? Ensure cash handling procedures and transactions, orders and paperwork are all completed and maintained
accurately
? Maintain store services and physical presentation
? Positively interact, cooperate with, and support all team members
? Such other duties as the General Manager may, at times, reasonably require
? Assist with marketing efforts and content creation
Leica Camera Inc. Support? Available to provide support for any other Leica Camera Inc. requirement potentially including on-site support to other Leica Stores and consumer shows (i.e. PPE, PMA)Qualifications

• Knowledge of the Leica brand, it?s history and products
• Premium retail and/or customer service experience
• Confident and articulate
• Premium self-presentation
• Emotionally intelligent
• Professional, energetic, positive, and proactive work ethic
• Disciplined, organized, detail oriented
• Goal oriented and self-motivated to achieve and surpass personal and store sales objectives
• Strong in building and maintaining positive customer relationships
• Numerate
• PC literate (ideally: MAC; MS Office Suite; POS System (Lightspeed); Imaging Software (Lightroom/Photoshop)
• Photography experience a plus

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