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Sales Associate / Customer Service Representative - Washington D.C

Company: Drybar Holdings LLC
Location: Washington
Posted on: November 23, 2021

Job Description:

Drybar is a blow dry-only bar and our philosophy is simple. Focus on one thing and be the best at it. For us that's blowouts. In fact, our tagline says it all: No cuts. No color. Just blowouts.
Hiring immediately! We are looking for fantastic retail sales associates to provide excellent customer service to our clients.
This is not your normal retail sales associate / customer service position. We are growing faster than ever and fiercely recruiting amazing sales associates / customer service representatives. At Drybar, our retail receptionists are called Bartenders because that's what they do - they tend to the social experience of our bar atmosphere. This is the coolest retail sales associate / customer service position on the job market!
So here's our questions for you...Do you hold the power to------make anyone smile?---befriend strangers?---turn around a failing customer experience?---remember names and faces?---do five things at one time?
Did you answer yes to the above?...Then we wanna meet you and we are hiring immediately!Responsibilities:Here is what Drybar Bartenders (retail sales associates / customer service representatives) are responsible for each day:

  • As a store associate, leading the client's experience from check in to check out, ensuring Drybar standards are upheld, creating a memorable experience for the client.
  • Setting the tone of a positive shop atmosphere by approaching the day as if hosting a party.
  • Organizing and executing shop flow between clients and staff in a positive manner.
  • Serving as subject matter expert in the reservation system.
  • Ensuring client information is entered in with accuracy and timeliness.
  • Rebooking appointments during check out while addressing clients by name.
  • Troubleshooting any reservation system issues, make changes to Client Profiles, optimize appointments to fit business needs, and check notes to ensure clients' needs are met.
  • Optimizing and maximizing appointments with the reservation system and ensuring timely communication and superior customer service.
  • Engaging clients and serving complimentary beverages.
  • Maintaining highest degree of ethics when handling client payments and stylist tips/commissions. Balance cash drawer at opening, close and at shift changes.
  • Problem solving when faced with client concerns or operational issues, always ensuring the solution is focused on providing an excellent experience to the client.
  • Maintaining overall shop cleanliness by conducting walkthroughs behind the bar and keeping the front desk area clean.
  • Maintaining clear communication with Shop Management about overall shop operations
  • Educating clients on Drybar products and tools and replenish after sell through.
  • Upholding Drybar's 10 Core Values.
  • Being on time for scheduled shifts.
  • Other duties and projects as assigned by Manager or Manager on Duty.Qualifications:
    • 1+ years' experience in a fast paced, customer service centric environment (sales associate, retail sales associate, customer service representative, store associate, salon associate, or a similar position)
    • Previous experience with Point of Sale Systems strongly preferred
    • Previous salon/spa experience preferred but not required
    • High school diploma or equivalent
    • Understand the importance of providing amazing customer service
    • Promote a professional and brand-appropriate image
    • Strong communication skills and strong presence
    • Self-starter with a leadership mentality
    • Pleasant and positive demeanor
    • Ability to work at a sustained, fast pace
    • Excellent problem solving and troubleshooting skills
    • Track record in providing over-the-top, amazing customer service!
    • Ability to multitask with ease
    • Frequently required to stand and/or walk for duration of 6-8 hour long shifts
    • Has the technical ability and skills to operate a point of sale system
    • Problem solver - use logic and support resources to solve problems at the front desk
    • Maintains professional demeanor under pressure
    • Drybar follows all applicable federal, state and local laws regarding background checks

Keywords: Drybar Holdings LLC, Washington DC , Sales Associate / Customer Service Representative - Washington D.C, Sales , Washington, DC

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