Consumer Sales Specialist ( Remote )

Company: ConvaTec
Location: Washington
Posted on: November 22, 2021

Job Description:

At ConvaTec, our vision is to develop pioneering trusted medical solutions to improve the lives we touch. We are a global medical technology business focused on serving people and care givers in the areas of advanced wound care, ostomy care, continence and critical care and infusion care. We devise, develop and manufacture innovative products and services that support people with deeply personal and challenging medical conditions, helping to improve care for them and giving them greater confidence, freedom and mobility.

We are guided by our five core values, that shape the way we work, every day: Improve Care, Deliver Results, Grow Together, Own It and Do What's Right. We are a global Group, with over 9,900 employees and in 2020, our Group generated revenues of over $1.894 billion.

Our search for better is changing the lives of our customers. It's changing the careers of our people too - creating new challenges and opportunities all the time. We're a business that never stands still. Join us as a Consumer Sales Specialist, and you won't either.

If you are located outside a 50 mile commutable distance to the Oklahoma City, OK or Greensboro, NC office locations, you will have the flexibility to work 100% remotely

If you are located within a 50 radius to our Oklahoma City, OK or Greensboro, NC office, you will move to a hybrid office schedule when our offices re-open.

Now offering $1,500 Hiring Bonus to eligible new hires!
PLEASE NOTE** The sign on bonus is only available to external candidates. Candidates who are currently working for ConvaTec are not eligible to receive a sign on bonus.

About The Role

You will be a key driver for fostering interest and generating sales of ConvaTec products and services through dialogue with customers. As an integral member of the inside sales team, you will strive to achieve and exceed sales objectives and conversion goals by engaging consumers through the execution of phone campaigns, leads and product sampling based on the identification of the consumers' needs. You will engage customers in conversations that will help improve their quality of life. You will provide solutions that will have a positive impact and will support ConvaTec's best in class portfolio of products and lines of services. You will also be responsible for providing innovative ideas and sharing consumer insights with peers, managers and the consumer marketing team.

Duties And Responsibilities
Execute high volume of outbound and inbound calls to follow-up on consumer samples and other leads generated by specific campaigns
Foster interest in ConvaTec products through dialogue with patients. Effectively identify customer needs and present information based on needs identified
Plan and prioritize time and sales activities to maximize opportunities to achieve revenue goals
Meet and exceed monthly efficiency, activity and sales targets/goals
Provide positive customer experience, life improving advice and solutions using structured approach, with goal of capturing sales
Acquire and demonstrate high level of product knowledge and competitive product/market dynamics
Provide campaign feedback and consumer insights to Marketing
Effectively operate computer-based contact/database management program and accurately complete customer profile, relevant post call notes, sample activity, literature fulfilment requests, possible follow up steps, etc.
Be active part of team development including receiving coaching and training with colleagues on a regular basis
Convey a positive and professional phone image
Ensure that all customer interactions are within compliance and follows established guidelines

Principal Contacts
External ConvaTec customers, healthcare professionals, distributors, Consumer Sales and Operations Team and sales professionals
Internal ConvaTec employees

Travel Requirements
None

About You

You've worked in similar consumer/customer sales roles before, so you understand the importance of being a team player. Alongside your consumer sales experience and knowledge, you'll bring high level communication skills to the role. A natural communicator and motivator, you're ready to help your me+ sales team shine. And because you're resilient, adaptable and positive in the face of change, you'll shine here too.

As the first line for consumer sales, you will engage customers in conversations that will help improve their quality of life and will provide solutions that will have a positive impact and will support ConvaTec's best in class portfolio of products and lines of services.

Qualifications/ Education
High School Diploma/GED required; Associate's or Bachelor's Degree preferred
Minimum 1 year of sales/customer service experience
Proven track record of call center experience and/or sales from tele-sales and/or indirect sales activities
Experience in working structured and efficiently with inbound/outbound campaigns
Proven ability to conduct structured conversations, trouble shoot and provide consumer-focused solutions

Knowledge/Skills/Abilities
Excellent verbal and written communication skills
Excellent phone etiquette
Competitive drive for sales achievement, with understanding of the importance of 'caring while selling' in the healthcare industry
Must be patient, empathetic and possess high degree of maturity
Strong ability to provide clear, concise medical processes and procedures along with step-by-step direction and advice
Strong listening skills and ability to use effective questioning and probing that will lead to a successful resolution, sale, and an overall exceptional customer experience
Results orientated and outgoing in character with a natural skill in building rapport and engaging in conversations that will lead to results
Ability and willingness to precisely follow instructions and guidelines provided
Strong level of compassion and empathy for ostomy end consumers
Strong team player

Our progress will give you countless opportunities to move forward too. Seek out new challenges, and you'll find them. Stretch your thinking, and you'll find new ways to make an impact. And if you embrace the opportunity to drive your own growth, you could go further, and achieve more, than ever before.

This is a big step forward.

This is work that'll move you.

Employment Type: Full Time

Bonus/Commission: No

Keywords: ConvaTec, Washington DC , Consumer Sales Specialist ( Remote ), Sales , Washington, DC