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Front Desk Agent (FT)

Company: Embassy Suites Georgetown
Location: Washington
Posted on: November 22, 2021

Job Description:

The Embassy Suites by Hilton Washington DC- Georgetown is looking for an energetic Front Desk Agent to join it's team! This position requires flexibility for all shifts (AM, PM, Weekends, Holidays).Our culture fosters teamwork, guest service, and individual accountability. We strive to provide exceptional service, quality, and value to every guest, every time. We are looking to hire the most highly qualified people and provide a competitive benefits package which include:

  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Vacation, Sick and Holiday Pay
  • Company Basic Life Insurance
  • Company paid Accidental Death & Dismemberment
  • Company paid Short Term Disability
  • Company paid Long term Disability
  • 401k Retirement PlanPosition Overview:Greets and registers guests, providing prompt and courteous service. Checks guests out of the hotel. Resolves guest challenges throughout their stay in our hotel . Upgrades guests, as required. Promotes hotel services, amenities and upsells products to the guests.Job Duties:
    • Completes the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Makes appropriate selection of rooms based on guest needs. Codes electronic keys. Non-verbally confirm the room number and rate. Promotes and administers Hilton Marketing programs such as Hilton Honors, for arriving guests. Ensures guest knows location of room, and arranges for team member to accompany guest to room. Provides welcome packet containing room keys, tokens of our appreciation, gifts, etc. to guest.
    • Ensure rooms and services are correctly accounted for within guest statement. Properly accounts for services provided by the hotel. Assists guest with check out payments or charges. Accepts and records vouchers, credit, traveler's checks, and other forms of payment. Converts foreign currency at current posted rates.
    • Greets customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such on outlet hours, special VIP programs, events, etc.
    • Receives special requests from guests, and responds appropriately or forwards requests to appropriate team members for decisions and actions.
    • Promptly answers the telephone and email inquiries. Inputs messages into the computer and advises other team members of special guest needs. Retrieves messages and communicates the content to the guest. Retrieves mail, packages and facsimiles or other special items for customers as requested.
    • Field guest complaints, conducting through research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgement and discretion.Position Requirements:
      • High School graduate or equivalent required
      • 4 year college degree preferred with emphasis on foreign languages.
      • 6 months of prior guest service experience are preferred. Hilton ONQ experience also preferred.EOE - minorities/Females/Vet/Disability/Gender Identity/Sexual OrientationWe are a drug free workplace. Pre-employment background assessment required.Due to the volume of applicants, we are unable to respond to all applicants. We respectfully request No Phone Calls Please.

Keywords: Embassy Suites Georgetown, Washington DC , Front Desk Agent (FT), Sales , Washington, DC

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