Guest Service Representative (PM Shift) - Courtyard - (21106327)
Company: Marriott International, Inc.
Posted on: November 22, 2021
Live Fully at Marriott International #1 Leader in
At Marriott International, you have the opportunity to grow in your
career, work with teammates that feel like family, and help make
our world a better place.
The Courtyard Fairfax Fair Oaks, located at 11220 Lee Jackson
Memorial Hwy, Fairfax, VA, 22030 is currently hiring a Guest
Service Representative (PM Shift).
Process all guest check-ins by confirming reservations in computer
system, verifying guest identity, requesting form of payment,
assigning room, and issuing room key in accordance with property
policies and procedures. Operate telephone switchboard station.
Respond to and resolve guest requests, including wake-up call
requests. Run daily reports (number of arrivals, departures),
identify any special requests, and check reports for accuracy.
Review shift logs/daily memo books and document pertinent
information in logbooks. Process all payment types such as room
charges, cash, checks, debit, or credit. Count and secure bank.
Complete end-of-day activities including posting charges to
accounts, completing cashier and closing reports, running night
audit backup, and roll the date. Print and fold folios and ensure
that they are placed under each guest room door the night before
Follow all company safety and security policies and procedures, and
report accidents, injuries, and unsafe work conditions to manager.
Follow all company policies and procedures, ensure uniform and
personal appearance are clean and professional, and maintain
confidentiality of proprietary information. Welcome and acknowledge
all guests according to company standards, anticipate and address
guests service needs, assist individuals with disabilities, and
thank guests with genuine appreciation. Speak with others using
clear and professional language, and answer telephones using
appropriate etiquette. Develop and maintain positive working
relationships with others and listen and respond appropriately to
the concerns of other employees. Read and visually verify
information in a variety of formats (e.g., small print). Stand,
sit, or walk for an extended period of time or for an entire work
shift. Move, lift, carry, push, pull, and place objects weighing
less than or equal to 25 pounds without assistance. Grasp, turn,
and manipulate objects of varying size and weight, requiring fine
motor skills and hand-eye coordination. Reach overhead and below
the knees, including bending, twisting, pulling, and stooping.
Perform other reasonable job duties as requested by
Marriott International is an equal opportunity employer. We believe
in hiring a diverse workforce and sustaining an inclusive,
people-first culture. We are committed to non-discrimination on any
protected basis, such as disability and veteran status, or any
other basis covered under applicable law.
Apply now at :
Marriott International is consistently recognized as an employer of
choice globally by FORTUNE magazine, DiversityInc and Great Places
to Work Institute, among others.
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Visit www.marriott.com/careers to learn more about our workplace
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Keywords: Marriott International, Inc., Washington DC , Guest Service Representative (PM Shift) - Courtyard - (21106327), Sales , Fairfax, DC
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