Whatever/Whenever Guest Services Agent - W Washington, D.C. - (20027797)
Company: Marriott International, Inc.
Posted on: May 21, 2020
Here's To Your Journey with W Hotels Boldly coloring outside the
lines of luxury, W turns the traditional notion of the extravagant
hotel on its head. Our irreverent attitude and taste for excess
redefine revelry for the modern jet set. Our guests have a lust for
a life less ordinary that drives them to demand more, experience it
all, and hit repeat. We share our guests passions, providing
insider access to whats new and whats next. Moderation is not in
our vocabulary and we know that lust for life demands more, not
less. W guests soak it in and live each day with a mantra:
Detox.Retox.Repeat. If youre ready to create the energetic W scene
that is magnetic to everyday disruptors around the world, then we
invite you to explore a career with W Hotels. The W Washington,
D.C., located at 515 15th St NW, Washington, District of Columbia,
20004 is currently hiring a Whatever/Whenever Guest Services Agent.
Responsibilities include: Operate telephone switchboard station in
order to answer telephone calls. Process guest requests for wake up
calls, screening calls, and other requests related to placing or
receiving telephone calls. Advise guest of any messages (e.g.,
voicemail, mail, faxes) received for them, and send to room if
required. Answer, record, and process all guest calls, requests,
questions, or concerns. Receive, record, and relay messages
accurately, completely, and legibly. Log all guest requests or
issues into computer, contact appropriate individual or department
(e.g., Bellperson, Housekeeping), and follow up with guest to
ensure their request has been met to their satisfaction. Provide
information to guests about room features, property amenities, and
local areas of interest. Assist guests with accessing the internet.
Report accidents, injuries, and unsafe work conditions to manager.
Follow all company policies and procedures; ensure uniform and
personal appearance are clean and professional; maintain
confidentiality of proprietary information; and protect company
assets. Welcome and acknowledge all guests according to company
standards, anticipate and address guests'' service needs, assist
individuals with disabilities, and thank guests with genuine
appreciation. Speak with others using clear and professional
language, and answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others,
and support team to reach common goals. Comply with quality
assurance expectations and standards. Read and visually verify
information in a variety of formats; stand, sit, or walk for an
extended period of time or for an entire work shift. Move, lift,
carry, push, pull, and place objects weighing less than or equal to
10 pounds without assistance. Perform other reasonable job duties
as requested by Supervisors. To apply now, go to:
Marriott International is consistently recognized as an employer of
choice globally by FORTUNE magazine, DiversityInc and Great Places
to Work Institute, among others. Visit www.marriott.com/careers to
learn more about our workplace culture and career opportunities.
Chat, engage and follow us on social media.
http://www.instagram.com/marriottcareers @lifeatmarriott on
Snapchat So, we ask, where will your journey take you? - Marriott
International is an equal opportunity employer committed to hiring
a diverse workforce and sustaining an inclusive culture. Marriott
International does not discriminate on the basis of disability,
veteran status or any other basis protected under federal, state or
Keywords: Marriott International, Inc., Washington DC , Whatever/Whenever Guest Services Agent - W Washington, D.C. - (20027797), Sales , Washington, DC
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