Communications Agent - The Ritz-Carlton Georgetown, Washington, D.C. - (20021694)
Company: Marriott International, Inc.
Posted on: February 16, 2020
Communications Agent At more than 80 award-winning properties
worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences
so exceptional that long after a guest stays with us, the
experience stays with them. As the premier worldwide provider of
luxury experiences, we set the standard for rare and special luxury
service the world over. We invite you to explore The Ritz-Carlton.
The Ritz-Carlton Georgetown, Washington, D.C., located at 3100 Souh
Street, N.W., Washington, District of Columbia, 20007 currently has
the following opportunity: Communications Agent(20021694) : Operate
telephone switchboard station in order to answer telephone calls
and monitor busy or unanswered lines. Process guest requests for
wake up calls, screening calls, do not disturb, call forwarding,
conference calls, TDD relay calls, and non-registered guest calls.
Answer, record, and process all guest calls, messages, requests,
questions, or concerns. Contact appropriate individual or
department (e.g., Bellperson, Housekeeping) as necessary to resolve
guest call, request, or problem. Follow up with guests to ensure
their requests or problems have been met to their satisfaction.
Supply guests with directions and information regarding property
amenities, services, and hours of operation, and local areas of
interest and activities. Review shift logs/daily memo books and
document pertinent information in logbooks. Notify Loss
Prevention/Security of any guest reports of theft. Report
accidents, injuries, and unsafe work conditions to manager. Follow
all company policies and procedures, ensure uniform and personal
appearance are clean and professional, maintain confidentiality of
proprietary information, and protect company assets. Welcome and
acknowledge all guests according to company standards, anticipate
and address guests'' service needs, and thank guests with genuine
appreciation. Speak with others using clear and professional
language, and answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others,
and support team to reach common goals. Comply with quality
assurance expectations and standards. Read and visually verify
information in a variety of formats; stand, sit, or walk for an
extended period of time or for an entire work shift. Move, lift,
carry, push, pull, and place objects weighing less than or equal to
10 pounds without assistance. Perform other reasonable job duties
as requested by Supervisors. We invite you to learn more about this
position and apply
Connect with us on social media to keep up to date on The
Ritz-Carlton news, learn more about our culture, and engage with
the Careers team on Facebook.
http://www.linkedin.com/company/ritz-carlton Join The Ritz-Carlton
Ladies and Gentlemen. The Art and Soul of Hospitality. - The
Ritz-Carlton is an equal opportunity employer committed to hiring a
diverse workforce and sustaining an inclusive culture. The
Ritz-Carlton does not discriminate on the basis of disability,
veteran status or any other basis protected under federal, state or
Keywords: Marriott International, Inc., Washington DC , Communications Agent - The Ritz-Carlton Georgetown, Washington, D.C. - (20021694), Sales , Arlington, DC
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