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Business Analyst with Security Clearance

Company: Navstar Inc.
Location: Vienna
Posted on: November 11, 2018

Job Description:

Job Brief Business Analyst -- NavStar is currently looking for an Operational Project Analyst in Washington, DC Area to support the NavStar Program/call orders. The dedicated Operational Project Analyst will be implementing quality assurance and document management program and will be responsible for creating/updating/maintaining several Operational Plans to include a Quality Assurance Plan, reviewing all work products prior to delivery to the customer, conducting process audits, and reporting results to the NavStar Program Manager.--The Operational Project Analyst will report directly to NavStar Operations Manager/Program Manager. -- The Operational Project Analyst is a highly motivated individual that is responsible for defining, developing and improving operational processes, policies, roles and responsibilities and performance measurements to ensure program objectives are being met with optimal efficiency. Additionally, the position will monitor and perform quality assurance audits and review, update and facilitate policies and procedures to enact continuous service improvement in a highly complex and dynamic environment. This position is primarily for normal business hours, Monday through Friday, however candidates must be available for after-hours and weekends escalations as necessary. -- Description of Duties: The Operational Project Analyst is responsible for leading the quality assurance activities and will be responsible for the quality of the system, products and processes.--The Operational Project Analyst is responsible for ensuring Program project is in compliance with the NavStar Program Quality Management System and customer requirements. The Operational Project Analyst is responsible for: * Monitoring and maintaining Standard Operation Procedures (SOPs), Operational User Guides and Quick Reference Guides, Training Material within-- Process Asset Library (PAL), as required. * Leading, coordinating, and facilitating the creation of and quality review of (via internal process audits) SOPs, Operational User Guides and Quick Reference Guides necessary for assuring quality into the Program. * Participating in the creation of and quality reviews of supporting documentation for Training initiatives necessary for assuring quality into the Program. * Conducting analysis of operational processes (i.e. Incident, Problem, and Change Management) including current state analysis, gap analysis, benchmarking, best practices identification, organizational assessment and other related tasks. * Monitoring and measuring the effectiveness of processes to ensure consistent value and quality delivery to the Program. * Interviewing process participants and stakeholders to determine operational requirements and objectives, such as program functions, output requirements, input data acquisition, and system techniques and controls. * Maintaining process to include tracking corrective action status for the project and reporting any quality issues to management in a timely manner. * Recommending, planning and developing a strategy to implement process improvements, including: as-is and future to-be state and monitoring results to verify effectiveness. * Documenting process definitions attributes and work flows, including visual diagrams where appropriate. * Examine processes holistically to understand the impact of change on people, strategy, systems and general business operations; articulate and present process change recommendations to Government and Contractor staff * Collecting, collating and analyzing process performance/metric data; provide data analysis and feedback to Operations Manager and Team Leads for process improvement initiatives. * Interfacing with the customer and participating in all project meetings includes tracking tasks and maintaining meeting notes. Required Education/Experience: * Bachelor---s Degree in related discipline and 3-5+ years of experience working in a technical operations environment supporting mission critical systems. (At least 1-2 years must be in Quality Assurance) Required Experience/Skills/Attributes:---- * Must be able to provide an independent assessment of how the project's process is being implemented relative to the defined processes to optimize the current work. * Must have demonstrated and proven skills in writing documentation, standard operating procedures, user guides, and similar products to clearly disseminate relevant information to an enterprise-wide audience to increase user awareness and provide relevant and different types of materials.-- * Extremely strong, proficient and demonstrated oral and written communication skills with experience working effectively with direct customer, senior management, project management team members, and technical staff members regarding communication and system issues.-- * Exceptional interpersonal, oral and written communication skills, with ability to work directly with customers, including VIP---s. * Ability to draft and generate original document artifacts. * Strong organizational skills; ability to manage multiple tasks in a fast-paced environment with competing priorities and quick turnaround deliverables, and exceptional attention to details. * Ability to work independently and focus on delivery of products and services on time * Strong analytical, critical thinking and problem-solving skills. * Exhibits objectivity and openness to others--- views as well as gives and welcomes feedback. Demonstrate an adaptive style that is flexible and effective in gaining cooperation of others. -- * To be eligible for this role you must hold an active SECRET security clearance.-- Desired Experience/Skills/Attributes: * Knowledge in IT Service Management (ITSM), IT Infrastructure Library (ITIL) certifications a strong plus. * Familiarity/Experience with ISO and CMMI a strong plus * Competency in Microsoft SharePoint and Microsoft Office products, including Visio. * Familiarity with BMC Remedy. * Ability to demonstrate accuracy and thoroughness. * Experience with quality assurance and quality control a plus. * ASQ Certifications (e.g., CQA, CQE, CMQ/OE) are a plus. Secret

Keywords: Navstar Inc., Washington DC , Business Analyst with Security Clearance, Professions , Vienna, DC

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