Management Analyst IV (Service Support Desk Lead) with Security Clearance
Company: Goldbelt Inc
Posted on: October 12, 2018
Job Brief Management Analyst IV (Service Support Desk Lead) --- Provides general guidance on the process of registering with DDTC, applying for export licenses via D-Trade, seeking approval to various agreements, seeking commodity jurisdiction (CJ's) determinations, and submitting General Correspondence (GC's); --- Answers specific questions about ITAR regulations and DDTC procedures, when required, seek guidance from licensing, agreement and registration officers regarding queries response team members cannot answer from their own knowledge; --- Answers specific questions related to DDTC application forms and submission process; --- Provide status reports to applicants on outstanding license, registration, and CJ applications, and general correspondence, using the DETRA and D-Trade application systems; --- Assists in locating misdirected documents, as required; notify Licensing/Agreement Officers of development relative to ongoing cases; --- Serves as the collection point for public comments on Federal Register notices; --- Keeps a log of telephone calls received and guidance provided; --- Refer applicant(s) to external licensing systems (e.g., ELISA), if applicable; --- Compiles monthly summaries of calls and emails received, broken down by DDTC Directorate and topic; --- Strong written and verbal communication skills; --- Experienced with working with senior-level government officials; --- Provides input to DDTC leadership on improvements to the DDTC web site, and on the re-formulation of regulations and guidance; --- Experienced in working with challenging users; --- Propose updates to frequently-asked questions on the DDTC web site, based on public inquiries; --- Briefs DDTC Directors, as requested, on public inquiry trends --- Propose recommendations for streamlining existing standard operating procedures related to the Service Desk duties; --- Experienced and proficient in working in high-volume environment; --- Ability to effectively multi-task; --- Rapid, accurate responses to basic users--- inquiries. --- Remains courteous and professional at all times; --- Working knowledge of Directorate of Defense Trade Controls' internal software applications and basic knowledge of International Traffic in Arms Regulations (ITAR); --- Proficient user of Microsoft Office Suite programs including Word, PowerPoint, Excel and Access; --- Working knowledge of MS SharePoint; --- May be required to travel within CONUS and or OCONUS; --- Able to operate all office equipment including but not limited to: telephones, copy machines, fax machines, printers, and computers; --- Performs other administrative/escort duties as assigned; --- The incumbent must have a minimum Secret security clearance. Performs the above duties of Service Desk Support to include the following duties: --- Oversee IT Service Desk and Service Support Desk; --- Assess IT Service Desk and Service Support Desk for process improvement and present recommendation(s) to DDTC Management Director or designate; --- Address elevated inquiries by Service Support staff and provide an effective resolution; --- Compile detailed, consolidated statistical reports which depict the efforts of the IT Service Desk and Service Support staff; --- Strong leadership skills; --- Ability to effectively articulate vision and mission to management and service support staff members; --- Provide constructive feed back to the Service Support staff; --- Minimum of three (3) years experience assisting DDTC external users involving DDTC application support and defense trade inquires; and --- As applicable, elevate inquiries to management staff or the appropriate officer for resolution; --- Establish effective internal Service Level Agreements (SLAs) for telephone and email inquiries for IT Service Desk and Service Support staff; Secret
Keywords: Goldbelt Inc, Washington DC , Management Analyst IV (Service Support Desk Lead) with Security Clearance, Professions , Washington, DC
Didn't find what you're looking for? Search again!