Help Desk Support Technician

Company: Trigyn Technologies Inc
Location: Essex
Posted on: June 4, 2025

Job Description:

Immediate contract opportunity for Help Desk Support Technician.

For a complete understanding of this opportunity, and what will be required to be a successful applicant, read on.



Trigyn's direct client in Maryland has a contract assignment for Help Desk Support Technician (REMOTE).

NOTE:
--- Selected candidate will need to go to the office onsite for Fingerprinting/background check and after that Initial Training is held on-site for one to two weeks.
--- Work hours will be determined during hire but will be 7.5 hours per day, between the hours of 7:00 AM and 4:15 PM.

Roles and Responsibilities:
--- Communicates with all levels of customers
--- Installs and configures applications and other supported software packages
--- Performs basic troubleshooting and triage of computers via remote computer access and phone
--- Resolves routine issues and problems related to hardware and software
--- Creates tickets for all problems called into the Technology Helpdesk
--- Quickly escalates issues and problems that are not resolvable as necessary
--- Assists clients with resolving device related issues via telephone support
--- Helps determine technical needs of supported systems
--- Participates as team member on projects
--- Records activities in the service desk software system
--- Updates/Creates internal supported system documentation
--- Communicate technical issues, risks, and approaches to clients
--- Performs other duties as assigned.

Required Skills:
--- Possession of a high school diploma or an appropriate equivalent, plus at least one year+ of experience in an INBOUND CALL CENTER environment
--- Two+ years installing, configuring, maintaining, and trouble-shooting personal computers and related equipment, operating systems, and software applications, preferably in a large, multi-site agency.
--- Experience with remote troubleshooting

Desired Skills:
--- Possession of A+ (Remote Technician) and Network+ certification is preferred
--- Knowledge of computer operations and support
--- Skill in installing, configuring, maintaining, and trouble-shooting personal computers and related equipment
--- Skill in installing, configuring, maintaining, and trouble-shooting operating systems, software applications, and cabling components
--- Skill in providing technical assistance, guidance, and training to users of varying levels of skills and abilities
--- Skill in establishing and maintaining effective working relationships
--- Skill in effectively prioritizing assignments and tasks
--- Skill in communicating clearly and effectively
--- Ability to provide consistent quality customer service
--- Ability to deescalate customers
--- Ability to maintain confidential information.



TRIGYN IS AN EQUAL OPPORTUNITY EMPLOYER



About Trigyn: Trigyn is an IT Services Company that has been in business for 30 years with more than 1,500 resources deployed today. Trigyn is ISO 9001:2015, ISO 27001:2013 (ISMS) and CMMI Level 5 Certified. Trigyn is an E-Verify - Employer.

Keywords: Trigyn Technologies Inc, Washington DC , Help Desk Support Technician, Professions , Essex, DC