CRM Business System Analyst
Company: Leidos
Location: Clinton
Posted on: April 19, 2024
Job Description:
Description Looking for an opportunity to make an impact?At
Leidos, we deliver innovative solutions through the efforts of our
diverse and talented people who are dedicated to our customers'
success. We empower our teams, contribute to our communities, and
operate sustainably. Everything we do is built on a commitment to
do the right thing for our customers, our people, and our
community. Our Mission, Vision, and Values guide the way we do
business.If this sounds like the kind of environment where you can
thrive, keep reading!Leidos seeks a CRM Business Systems Analyst to
support the Digital Solution, Inc. program. - The selected
candidate will have the ability to assist customers with Customer
Relationship Management (CRM) technical support issues as well as
consulting with customers on their business processes and the
relevant CRM software usage to meet those business process
requirements. - Onsite/In-office software consulting and software
support with occasional remote customer support in a demanding
Capitol Hill environment. - The ability to communicate effectively
with VIP customers is a plus.Please Note: - Must be able to work
onsite as needed in Washington, DC, up to 5 days a week some weeks,
with some potential for some remote work. - This is subject to
change based on Leidos, customer, and local government policy
related to Pandemic Remote Work.The Challenge:
- Provide consultation to help customers develop and modify
system configurations for leveraging Customer Relationship
Management (CRM) information systems (IQ) to achieve mission
outcomes.
- Guide customers in formulating new sound business and related
technical processes as well as analyzing/optimizing current
processes.
- Coordination with customer business process owners and various
technology teams to ascertain/develop technical requirements and
user acceptance testing relating to CRM system functions including
but not limited to new data acquisition and system VIP output.
- Ability to multi-task while supporting VIP clients.
- Provide daily support for Intranet Quorum (IQ) product to
customers.
- Provide weekly reports and open tickets for each support or
consulting request from customers.
- Train Intranet Quorum (IQ) product to new customers as they
turnover in customer offices.What Sets You Apart:
- Bachelor's degree in related field with two or less (2-) years
of relevant experience , may consider more years of experience in
lieu of degree.
- Ability to learn proprietary CRM software.
- Basic knowledge of HTML and troubleshooting skills.
- Ability to clearly/concisely/effectively communicate in writing
or in verbal exchange with varying audiences.
- Ability to effectively synthesize clear explanations of complex
technical or business process to audiences with varying levels of
background and expertise.
- Two plus (2+) years of relevant experience with MS Office
products
- This position requires U.S Citizenship and be able to obtain
and maintain Public Trust Security ClearanceYou Might Also have:
- Familiarity with CRM software similar to Salesforce or
Microsoft Dynamics and associated business process.
- Advanced knowledge with MS Excel
- Familiarity with XML tags and parameter files
- Microsoft server 2016/2019 knowledge and experience
- Experience with Oracle/SQL
- One (1+) years of experience working in a Senator or
Congressman's office using IQ (Intranet Quorum)
- Experience with Technical Support ticket trackingWe take care
of our employees. Leidos seeks the best and the brightest, and in
return, we invest in you, with an eye on your future, through
career advancement, growth opportunities and continuous improvement
via mentoring, formal and informal project management training and
assistance with obtaining pertinent certifications. We challenge
you to help solve some of the world's toughest problems, and reward
you with a welcoming culture that recognizes the importance of a
strong work/life balance, as well as competitive compensation and
benefits. We believe that diversity and inclusion make us all
better and offer the chance to have fun and make a
difference.Original Posting Date:2024-04-17While subject to change
based on business needs, Leidos reasonably anticipates that this
job requisition will remain open for at least 3 days with an
anticipated close date of no earlier than 3 days after the original
posting date as listed above.Pay Range:Pay Range $48,100.00 -
$86,950.00The Leidos pay range for this job level is a general
guideline only -and not a guarantee of compensation or salary.
Additional factors considered in extending an offer include (but
are not limited to) responsibilities of the job, education,
experience, knowledge, skills, and abilities, as well as internal
equity, alignment with market data, applicable bargaining agreement
(if any), or other law.
Keywords: Leidos, Washington DC , CRM Business System Analyst, Professions , Clinton, DC
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