Video Teleconferencing Operations Center (VTOC) Technician with Security Clearance
Company: ALTA IT Services
Location: Washington
Posted on: April 19, 2024
|
|
Job Description:
Video Teleconferencing Operations Center (VTOC) Technician Shift
Hours: (2nd shift) 2-10 pmVideo Teleconferencing Operations Center
(VTOC) Technician provides Tier I - Tier III supportThe VTOC team
monitors all VTC sessions, conferences, and VTC hardware,
troubleshoots, and resolves issues as they arise during video
conference calls, escalating and collaborating with engineering
teams from other contracts when neededThe VTOC Technician leverages
the Remedy ticketing system to maintain efficient accountability of
system problems and resolutions to assist in identifying trends and
system improvementsShift Hours: (2nd Shift) 2-10 pm PRIMARY
RESPONSIBILITIES:
--- Provide VTC Operational Support for all NCE Campus East and
West conference rooms and private offices.
--- Perform new installations, implement upgrades, and modify
existing installations on multiple vendor models of collaboration
endpoints.
--- Scheduling and managing local and remote AV/VTC events,
including scheduling of physical room space when required.
--- Assist customers with scheduling conflicts of NGA conference
rooms and or VTCs on multiple networks.
--- Develop documentation such as diagrams, troubleshooting guides,
and topology diagrams to be utilized by different levels of support
staff for troubleshooting.
--- Schedule Joint Worldwide Intelligence Communications System
(JWICS) VTCs using the JWICS scheduling system integrated with TMS
for external Agencies.
--- Monitor VTCs using the Tele-presence Management Suite (TMS)
--- Monitor live VTCs for audio/video issues.
--- Take remote control of ongoing VTCs for additional customer
support.
--- Provide remote support using VNC Viewer
--- Provide in-person technical support when required.
--- Act as first responders (identify problems)
--- Resolve scheduling conflicts as they occur.
--- Assist with recording of VTC sessionsDESIRED
QUALIFICATIONS:
--- AA/AS, 5+ years' experience
--- Shift Hours: (2nd Shift) 2-10 pm For immediate consideration,
please apply directly or contact Crystal Dinnocenti @
Keywords: ALTA IT Services, Washington DC , Video Teleconferencing Operations Center (VTOC) Technician with Security Clearance, Professions , Washington, DC
Click
here to apply!
|