Senior Business Analyst (Production Support)

Company: Vista Equity Partners Management, LLC
Location: Washington
Posted on: September 21, 2023

Job Description:

Senior Business Analyst (Production Support)At EAB, our mission is to make education smarter and our communities stronger. We work with more than 2,500 institutions to drive transformative change through data-driven insights and best-in-class capabilities. From kindergarten to college to career, EAB partners with leaders and practitioners to accelerate progress and drive results across five major areas: enrollment, student success, institutional strategy, data & analytics, and diversity, equity, and inclusion (DE&I). We work with each partner differently, tailoring our portfolio of research, technology, and marketing and enrollment solutions to meet the unique needs of every leadership team, as well as the students and employees they serve.At EAB, we serve not only our partner institutions but each other-that's why we are always working to make sure our employees love their jobs and are invested in their communities. See how we've been recognized for this dedication to our employeesby checking out our recent awards.For more information, visit our Careers page.The Role in Brief:Business Analyst (Production Support)The Senior Business Analyst is responsible for maintaining the health and integrity of the data in our live sites. The Analyst serves as Tier II or Level 2 support for data-related issues, managing missing files, routine data updates, and working with partners to resolve problems or complete change requests. The Analyst works across all products in EAB Technology.This role is based in Washington, D.C. Please note that this position posted at Business Analyst and Senior Business Analyst levels.Primary Responsibilities:

• Effectively triage and manage a queue of partner production issues post implementation
• Perform routine data loads and data maintenance of partner platforms
• Learn and master the data requirements and technical functionality of EAB's SSMS products
• Communicate directly with partners in a professional and timely manner to provide a high level of customer satisfaction
• Develop creative solutions to accommodate technical challenges faced by the partner
• Proactively identify trends to product and/or process challenges
• Foster strong relationships with internal teams - engineering, data extraction services, consulting, and developmentBasic Qualifications:
  • Minimum 3+ years' professional work experience
  • Experience working with Excel and aptitude to learn advanced Excel functionality
  • Proven customer service skills with a focus on attention to detail
  • Demonstrated effective oral and written communication skills
  • Demonstrated analytical reasoning and problem solving ability
  • Proven ability to be able to meet deadlines and work in a fast paced work environment
  • Exhibit a high level of organizational skills and sense of personal accountabilityIdeal Qualifications:
    • Experience troubleshooting software platforms
    • Commitment to valuing diversity, practicing inclusive behaviors, and contributing to an equitable working and continual learning environment in support of EAB's DE&I PromiseIf you've reached this section of the job description and are unsure of whether to apply, please do! At EAB, we welcome diversity of background and experience. We would encourage you to submit an application if this is a role you would be passionate about doing every day.Consistent with our belief that our employees are our most valuable resource, EAB offers a competitive and inclusive benefits package.
      • Medical, dental, and vision insurance; dependents and domestic partners eligible
      • 401(k) retirement plan with company match
      • 20+ days of PTO annually, in addition to paid firm holidays
      • Daytime leave policy for community service or fitness activities (up to 10 hours a month each)
      • Paid parental leave for birthing and non-birthing parents
      • Phase Back to Work program for employees returning from parental leave
      • Infertility treatment coverage and adoption or surrogacy assistance
      • Wellness programs including gym discounts and incentives to promote healthy living
      • Dynamic growth opportunities with merit-based promotion philosophy
      • Benefits kick in day one,see the full details here.At EAB, we believe that to fulfill our mission to "make education smarter and our communities stronger" we need team members who bring a diversity of perspectives to the table and are committed to fostering a workplace where each team member is valued, respected and heard.To that end, EAB is an Equal Opportunity Employer, and we make employment decisions on the basis of qualifications, merit and business need. We don't discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.
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Keywords: Vista Equity Partners Management, LLC, Washington DC , Senior Business Analyst (Production Support), Professions , Washington, DC