Field Support Technician - Security Clearance Required
Company: ManTech
Location: Springfield
Posted on: September 21, 2023
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Job Description:
Secure our Nation, Ignite your Future Become an integral part of
a diverse team while working at an Industry Leading Organization,
where our employees come first. At ManTech International
Corporation, you'll help protect our national security by providing
enterprise IT support for one of our most critical customers in the
Intelligence Community. As we embark on a transformational journey
with our customer where high operational availability is vital and
service excellence is the norm, you will be rewarded with
meaningful and purposeful work, shaping the success of a new
program, and gaining experiences to advance your career. Currently,
ManTech is seeking a motivated, career and customer-oriented Field
Service Technician to serve on a team of IT support professionals
responsible for troubleshooting and repairing hardware equipment .
As a member of our customer's Field Technical Requirements Team , y
ou will use an ITIL-based process to streamline the ingestion,
triage, categorization, action, and resolution for all incoming
incidents, requests, and demands. You and your team provide daily
support to the IT infrastructure and mission applications,
including Tiers 0-2, which includes problem recognition, research,
isolation, resolution, and follow-up steps. Responsibilities
include, but are not limited to: Resolving technical problems and
answering queries by telephone or self-service that involve
computer hardware, software, network, system/application access,
and telecommunications systems. Using ITIL-based processes to
streamline the ingestion, triage, categorization, action, and
resolution for incoming incidents, requests, and demands Analyzing,
troubleshooting, designing, and implementing fixes without
escalating to Tier 3 support Providing basic user training in
support of off - the - shelf applications and office products
Performing remote desktop triage and system repair using remote
tools. Maintaining and updating records and tracking databases.
Answer ing questions regarding system procedures, online
transactions, systems status and downtime procedures Collaborat ing
with network services, software systems engineering and/or
application development to restore service and/or identify problems
Us ing best practices and knowledge of internal or external
business issues to improve products or services Solves complex
problems; takes a new perspective using existing solutions
Repairing defective equipment Manage and maintain vendor warranty
information and repair items Maintain equipment storage room
Meeting contractual performance criteria May have supervisory
responsibilities Local travel may be required between customer
buildings NOTE: Multiple levels of seniority are available
dependent on qualifications/experience. Basic Qualifications:
Bachelor's degree and 4 years of relevant experience. 4 additional
years of experiences may be substituted for a degree. Knowledge of
Windows Active Directory Experience supporting Windows XP,
Microsoft Office 2003 or later, Internet Explorer, and business
applications used within a business environment Knowledge of
multiple desktop programs, configuration and debugging techniques
Experience with TCP/IP and general networking issues Experience
with virus scanning services; Desktop, stand-alone and laptop
computing services Experience with servers, printers , and
peripheral service Self-motivated, organized, with excellent
interpersonal, written, and verbal communication skills . Must be a
self-starter , work independently, and work with a clear and
defined mission. Ability to embrace diverse technical disciplines
and have excellent customer intimacy skills Ability to adapt to
quickly changing tasks and requirements and the ability to quickly
learn new skills while on the job. Attention to detail, leadership,
and collaborative and independent work process Demonstrated problem
solving and technical skills to resolve critical IT issues.
Expertise, training , and actual work experience with specific,
systems and technologies. Must demonstrate ability to thrive and
succeed in a challenging environment. Preferred Qualifications: 3-5
years direct knowledge of the customer's operational environment,
including (but not limited to) ticketing systems, desktop
technologies, corporate applications, access administration, and
voice and video infrastructure. Prior experience leading a team to
resolve complex customer issues, reporting , and escalating if
needed IAT Level II certification. ITIL - v4 Foundation, or higher,
certification Experience with ServiceNow ITSM & ITBM. Prior
experience managing projects from low-mid complexity. Security
Clearance Requirements: Current/active TS/SCI with Polygraph.
Physical Requirements: Must be able to remain in a stationary
position 50%. Must be able to move/traverse within and between
buildings and offices. Must be able to position self to maintain
computers, including under the desks and in the server closet.
Constantly operates a computer and other office productivity
machinery, such as a calculator, copy machine and computer printer.
Must be able to move Audio/Visual or Computer equipment weighing up
to 50 pounds. The person in this position frequently communicates
with co-workers, management, and customers; must be able to
exchange accurate information. Resolving technical problems and
answering queries by telephone or self-service that involve
computer hardware, software, network, system/application access,
and telecommunications systems. Meeting contractual performance
criteria Responsible for team m eeting contractual performance
criteria For all positions requiring access to technology/software
source code that is subject to export control laws, employment with
the company is contingent on either verifying U.S.-person status or
obtaining any necessary license. The applicant will be required to
answer certain questions for export control purposes, and that
information will be reviewed by compliance personnel to ensure
compliance with federal law. ManTech may choose not to apply for a
license for such individuals whose access to export-controlled
technology or software source code may require authorization and
may decline to proceed with an applicant on that basis alone.
ManTech International Corporation, as well as its subsidiaries
proactively fulfills its role as an equal opportunity employer. We
do not discriminate against any employee or applicant for
employment because of race, color, sex, religion, age, sexual
orientation, gender identity and expression, national origin,
marital status, physical or mental disability, status as a Disabled
Veteran, Recently Separated Veteran, Active Duty Wartime or
Campaign Badge Veteran, Armed Forces Services Medal, or any other
characteristic protected by law. If you require a reasonable
accommodation to apply for a position with ManTech through its
online applicant system, please contact ManTech's Corporate EEO
Department at (703) 218-6000. ManTech is an affirmative
action/equal opportunity employer - minorities, females, disabled
and protected veterans are urged to apply. ManTech's utilization of
any external recruitment or job placement agency is predicated upon
its full compliance with our equal opportunity/affirmative action
policies. ManTech does not accept resumes from unsolicited
recruiting firms. We pay no fees for unsolicited services. If you
are a qualified individual with a disability or a disabled veteran,
you have the right to request an accommodation if you are unable or
limited in your ability to use or access
http://www.mantech.com/careers/Pages/careers.aspx as a result of
your disability. To request an accommodation please click
careers@mantech.com and provide your name and contact
information.
Keywords: ManTech, Washington DC , Field Support Technician - Security Clearance Required, Professions , Springfield, DC
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