Training Support Analyst

Company: ABBTECH Professional Resources
Location: Washington
Posted on: September 19, 2023

Job Description:

Training Support Analyst

# of vacancies: 1
U.S. Citizens and GC Holders only

Date information:
Start date: 10/02/2023
Job duration: 12 months (expected)
Hours per week: 40

The ideal candidate is a DC Resident with 1-2+ years of proven work experience as an IT Trainer, Technical Trainer, or similar role, and 1-2+ years of experience designing technical course material and familiarity with web-based learning platforms and modern educational techniques. Additional certification in training (e.g., Certified Technical Trainer) is a plus.

The role is a HYBRID assignment with 3 Days a week onsite at 200 I Street, SE, Washington, DC 20003.

Position Description: The DC Office of the Chief Technology Officer's (OCTO) Digital Services Team is looking for an experienced Training Support Analyst to assist the Digital Enablement Program. The Training Support Analyst will process enrollments and answer routine inquiries regarding courses, schedules, and locations. Uses database platform to enter data and produce reports on training statistics, inventory levels or assessments of the programs and instructors. Provides wide-ranging technical and operational support in the design, development, promotion, and evaluation of training and related initiatives, programs, and events. Additionally, the Training Support Analyst creates and edits knowledge articles to share information across the organization within the Platform Knowledge Base.
The Assistant Training Analyst duties include:Create surveys or tests to evaluate an organization's training needs
Assists with developing new training curriculum for computer systems or technology
Create new training materials including presentations, handouts and guides
Design activities or lessons to teach certain technical skills
Revising current training courses or curriculum
Assist training courses or presentations
Evaluating the effectiveness of a training program by using surveys or tests
Providing feedback to professionals to improve their technical skills
Learning about new software programs or technology
Assist managing Digital Services Training program calendar
Assist with editing and presenting PowerPoint presentations.
Perform all necessary administrative functions training events
Utilize Teams channel or CIO meetings to disseminate training information throughout the organization.
Enter course trainings in Learning Management System (LMS)
Performs other related duties as assigned.

Responsibilities:Excellent verbal and written communication skills.
Strong presentation skills.
Excellent organizational skills and attention to detail.
Ability to evaluate and research training options and alternatives.
Ability to design and implement effective training and development.
Excellent time management skills with a proven ability to meet deadlines.
Proficient with Microsoft Office Suite or related software.

ABBTECH is an EOE/Minorities/Women/Disable Individuals/Veterans

Keywords: ABBTECH Professional Resources, Washington DC , Training Support Analyst, Professions , Washington, DC