Application Analyst

Company: Ilaniresort
Location: Washington
Posted on: September 19, 2023

Job Description:

JOIN OUR TEAM AND EXPERIENCE ENDLESS CAREER POSSIBILITIESReports to: Business Services Manager Ridgefield, WAPledge for Success: -We are dedicated in hiring outstanding individuals who share in our commitment and passion in serving our guests. Ambition, dedication, attention to detail, and a warm smile are all winning characteristics that lead to the spirit of who we arePosition Summary:This role will deliver support to all departments and end users related to application implementation, maintenance, enhancements, and overall performance. The Application Analyst will collaborate with key stakeholders, vendors, and other IT staff to innovate and implement services and functionalities within an assigned portfolio of applications. This includes leveraging existing data and technology as well as scoping and defining new technology requirementsPrimary Duties and Responsibilities:

• Promotes superior guest service
• Maintains, and perpetuates a positive organizational culture according to the principles of the Spirit of T--l--cn and the Core Values of ilani
• Support end user inquires related to application incidents and new requests utilizing a ticketing system to create, modify, track, and update tickets
• Prioritize, schedule, and implement defect fixes and enhancements -
• Communicate with key stakeholder's impact, planning, and timing of defect resolution
• Coordinate preventive maintenance, patches, and upgrades
• Provide Tier II support for escalations related to application functionality, installation, and upgrade requirements
• Project Management - Gather business requirements and translate into technical requirements, create standard PM documentation, facilitate, and lead cross-departmental project with multiple stakeholders
• Quality assurance and testing - Create use cases, unit tests, and test solutions in support of both existing and new applications under consideration for purchase -
• Training Support - Provide support to business partners and HR training organization related to assessing application training needs on functionality, features, and best practices
• Technical Documentation - Create and maintain application overviews, capturing software requirements, data flow diagrams, logical models, and infrastructure requirements. Also responsible for the creation and maintenance of application security matrices, process, and procedure documentation, troubleshooting documentation, FAQs, business continuity plans, and vendor support information
• Vendor Management - Support third party applications, integrations, and manage the vendor relationship related to account management and escalations
• Communication - Provide timely, appropriate communication on application or project status based on target audience. Provide 24X7 support for applications within portfolio.
• Continuous Improvement - Actively pursue opportunities, as an individual and as part of a group, to improve knowledge, tools, and processes for applications within portfolio
• Shared Services - Partner with and support established enterprise Shared Services agreement and participate in collaboration efforts amongst all business entities
• Responsible for the strict adherence to the Information Technology department compliance policies, internal control procedures, Washington State Gaming Control Board control specifications and the casino's policies and procedures
• Performs other related duties as assignedMinimum Qualifications:
  • College diploma or University degree in the field of Computer Science or Information Systems and one (1) year relevant work experience in an IT environment and/or an equivalent combination of education and work experience demonstrating two (2) years of progressive IT experience
  • Must possess excellent interpersonal skills with an ability to foster a supportive and enabling team environment
  • Experience with troubleshooting principles, methodologies, and issue resolution techniques
  • Good analytical and problem-solving abilities
  • Experience defining and implementing IT-related projects impacting multiple stakeholders
  • Experience with assessing training needs, creating training plans, and delivering training
  • Ability to create and maintain technical documentation
  • Excellent written, oral, interpersonal, and presentational skills
  • Ability to present ideas in business-friendly and user-friendly language
  • Initiative-taking and self-directed
  • Ability to absorb new ideas and concepts quickly
  • Comfortable with changing priorities and a fast-paced environment
  • Ability to effectively prioritize and execute tasks in a high-pressure environment
  • Experience working in a collaborative, large, and diverse environment
  • Minimal travel may be required
  • Requires weekend, evening work, working different shifts, and flexible hours
  • Must be able to walk, stand, reach, and grab for a 10-hour shift
  • Must be willing to work in a smoking environment
  • Must be willing to adhere to company health and safety measuresWork Shift:Knock, knock. Hear that sound? That's opportunity! Located on the Cowlitz Reservation in Ridgefield, Washington, ilani, developed by the Cowlitz Tribe and Salishan-Mohegan, a partnership that includes Mohegan Sun, one of the world's foremost gaming and entertainment developers and operators, is the Pacific Northwest's premier gaming, dining, entertainment, and meeting destination. With nearly 400,000 total square feet, ilani includes more than 100,000 square feet of gaming space with nearly 3,000 slots and 75 gaming tables; 18 different restaurants, bars, and retail outlets; and a 2,500-seat meeting and entertainment venue hosting nationally recognized performances. In the Spring of 2023, ilani will open the doors to a 14-story luxury hotel, featuring nearly 300 rooms, a top floor restaurant and indoor-outdoor pool experience.

Keywords: Ilaniresort, Washington DC , Application Analyst, Professions , Washington, DC