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IT User Support Analyst

Company: Axelon Services Corporation
Location: Washington
Posted on: May 28, 2023

Job Description:

Global Financial Firm has an immediate contract for an experienced IT User Support

1 Year Contract

This role is onsite in our Washington DC office Washington, DC - 601 13th Street NW.

Rate: $40/hr on ***

Hybrid- Onsite
The IT User Support Specialist II provides day-to-day technical support to employees for a range of hardware and software related systems. Under limited supervision, this job responds to problems through discussion with users, which includes trouble shooting, fault rectification and problem escalation.

Key Responsibilities and Duties
Provide a high level of customer service while working in a dynamic complex environment
under limited supervision and direction. Provide second level end-user PC support for
staffed locations and remote offices.
" Provide high level on-site call center support
Perform configuration/installation and troubleshooting of PC hardware including laptops,
VDI, desktops, tablets/iPads, printers, messaging and mobile devices, and MIFI
Install, configure, and troubleshoot Windows operating systems, MacOS, Microsoft Office Suite other applications.
" Provide incident & problem summaries, status reports, and project status as required

Comply with and support ITIL change-incident-problem-asset management processes and work instructions
"Coordinate with 2nd and 3rd tier teams to ensure timely resolution of complex end user
technology issues and incidents to ensure meeting agreed upon service levels
" Maintain highly accurate inventory records
" Provide end user training and knowledge documentation
" Deploy, procure, and collect desktop equipment from end users.

Good Soft & communication skill required.

Keywords: Axelon Services Corporation, Washington DC , IT User Support Analyst, Professions , Washington, DC

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