Help Desk Technician
Company: NuAxis Innovations
Location: Falls Church
Posted on: May 28, 2023
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Job Description:
We're going places, hop on board. Our value is in our employees
- smart, passionate, and fun people. Grow with us! As a growing
business, every NuAxis Innovations employee impacts the success and
direction of this company. We all share a true passion for
technology and enjoy working together to develop solutions, share
ideas, and exchange knowledge. At NuAxis Innovations, we celebrate
diversity and the unique perspective each team member brings to
his/her job, team, and community. We are currently seeking a
talented and motivated Help Desk Technician for a Full-Time
position. Job Summary: The onsite contractor shall provide
technical support to system administrators and end users in the
customer's Falls Church, VA headquarters. Help desk duties include
responding to phone calls, emails, and direct customer contacts;
entering and managing technical support incidents in a ticketing
system; troubleshooting, identifying, and resolving problems; and
escalating problems to appropriate systems engineers. Help desk
technicians shall be proficient in troubleshooting and resolving
Tier 1 support issues via phone, email, remote desktop and on site.
Essential Functions: The Help Desk Specialist is responsible for
resolving issues and maintaining customer contacts according to a
specified service level. The support required includes Active
Directory (AD), AD password resets, Mobile Device Management (iOS
and Android devices), and network connectivity. The Help Desk
Specialist shall maintain and resolve issues with desktop/laptop
computers, client software, peripherals, printers, local network,
etc. and provide on-site customer support and training. The Help
Desk Specialist shall assist end users of applications software
operating on Windows 7, Windows 10, and future versions of
Microsoft Windows personal computers and laptops. Apple devices are
also supported. Assist customers with and resolve routine
application questions. Assist customers with all versions of
Microsoft Office Suite Assist customers with Google mail, Calendar
and Drive issues. Perform desktops and laptop set-up; re-imaging,
wiping and general hardware troubleshooting. Install software for
laptops and desktops. Provide customer desktop support. Use remote
desktop tools (Microsoft Remote Desktop, Bomgar) to provide user
support. Troubleshoot software and hardware problems with expertise
to resolve routine calls over the telephone and to resolve more
complex problems within the Help Desk staff. Respond to all
requests for assistance and determine the appropriate actions to
resolve problems within agreed upon time frames in a timely and
courteous manner. Add and delete user accounts and maintain groups
as required. Log and report each service request and problem
report. Requires familiarity with the use of trouble ticketing
system (Footprints, Remedy etc.). Close out trouble calls within
time frames specified in SLA's (provided at later date) Assistance
with Mobile Device Management service activation, general
troubleshooting, wiping devices, installing MaaS360 on iOS and
Androids Perform troubleshooting of local and network printer
issues Perform manual antivirus scan of desktop/laptop after
malicious incident notification Test software upgrades provided by
the Government, provide user upgrade plan, schedule upgrades with
users and conduct upgrades Notify government of any unresolved user
problems, outstanding trouble calls or other areas of concern
Education and Experience: Associate's degree or equivalent,
Bachelor's preferred Two (2) or more years of direct experience in
as an Enterprise Applications Project Manager in IT Infrastructure
operations for a large Enterprise environment Does this opportunity
sound like a fit for you? If so, join our talent community and
click to apply now!! Our Profile: NuAxis is an IT Services firm
providing innovative solutions to the U.S. Federal Government using
state-of-the-art technologies, architectures, and life cycle
management. We are a Certified Microsoft Partner with extensive
Microsoft technologies experience. Our services portfolio includes
Project Management, Application Development, Infrastructure
Management, and Security Management. We offer competitive salaries,
an attractive benefits package, and the opportunity to learn from
experts. High technology small business with long-standing U.S.
Federal Government experience * Visionary executive leadership *
Expert professional services team comprised of highly skilled
engineers and software developers * Rapid growth over the last
several years. NuAxis is an Equal Opportunity/Affirmative Action
Employer, including Vets and Disabled. Employment contingent upon
successful completion of a background investigation. At NuAxis
Innovations, we are committed to a comprehensive employee benefits
program that helps our employees stay healthy, feel secure, and
maintain a healthy work/life balance. NuAxis Innovations benefits
include medical, dental, vision, spending accounts, disability,
basic and supplemental life insurance, a 401(k) plan, paid time
off, and additional voluntary benefits. More specific information
on benefits eligibility will be provided as part of the interview
process. #NAI #Dice PDN-993d6105-b459-47c8-945c-6723636b7410
Keywords: NuAxis Innovations, Washington DC , Help Desk Technician, Professions , Falls Church, DC
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