Senior Technical Support Analyst

Company: Stillwater Human Capital LLC
Location: Falls Church
Posted on: March 19, 2023

Job Description:

With a deep understanding of government programs, contract vehicles, and contracting requirements, Stillwaters Government Services division is uniquely positioned to plan, execute, and maintain critical talent delivery across the Department of Defense, Department of Justice, and National Security programs. We know the challenges associated with acquiring the highly cleared, highly technical talent that our customers programs require, and we work with prime contractor partners to develop detailed transition plans, recruitment strategies, and retention programs to assure that federal government programs maintain the talent required to fulfill critical mission solicitations.

To support our customer's mission we are looking for a Senior Technical Support Analyst: The Technical Support Analyst will perform the following duties:

• Provides technical support and customer service to the organization's users of computer applications and hardware (e.g., PCs, servers, mainframes)
• Answers questions regarding system procedures, online transactions, systems status and downtime procedures and is typically located within a call center
• Collaborates with network services, software systems engineering and/or application development in order to restore service and/or identify problems
• Maintains a troubleshooting tracking log ensuring timely resolution of problems
• Uses best practices and knowledge of internal or external business issues to improve products or services
• Solves complex problems; takes a new perspective using existing solutions
• Works independently, receives minimal guidance
• Acts as a resource for colleagues with less experience
• Requires conceptual and practical expertise in own area and general knowledge of related areas
• Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate the company in the market
• Acts as a resource for other team members; may lead projects with limited risks and resource requirements
• Solves complex problems by taking a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information
• Impacts a range of customer, operational, project or service activities within own team and other related teams; works within broad guidelines and policies
• Explains complex, difficult and/or sensitive information; works to build consensus Qualifications
  • Bachelors Degree and 4 or more years of relevant experience related to the assigned responsibilities
  • Active security clearance (TS/SCI w/ Poly)
    Since 2012, Stillwater has been providing our clients with a low cost, highly productive, measurable, alternative recruiting solution; while providing military Veterans a FREE comprehensive training program, professional mentorship and an opportunity to launch a career in corporate recruiting.
    
    Veteran mentorship, value, customer service, and client delivery are the cornerstones of Stillwater's principal goals. Stillwater has developed a world-class training for our Nations Veterans, while providing our clients the opportunity to enhance their talent acquisition delivery models... while supporting veterans. Stillwater focuses on setting our Veteran consultants up for success by providing them with the tools, knowledge and mentoring needed to succeed in our clients environments.
    
    Stillwater is an Equal Opportunity Employer
    
    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, veteran status, or any other protected class. If you need assistance with the application process due to a disability, please contact us at
    
    571-525-2482
    
    Why Stillwater: Stillwater was ranked as the 14th BEST PLACE TO WORK - 2020 in Washington, DC Areaby the Washington Business Journal.

Keywords: Stillwater Human Capital LLC, Washington DC , Senior Technical Support Analyst, Professions , Falls Church, DC