Customer Service Technician/Japan
Company: Consensus Corporation
Location: Washington
Posted on: March 19, 2023
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Job Description:
Description Position Overview The successful Customer Service
Technician is a key member of both the support team and will play a
key role in the growth as well as being in the position to uniquely
create success rather than maintain the status quo. This position
will be responsible for dealing with the customers and potential
customers of Consensus. The agent is directly communicating with
the fast growing amount of end-users per phone and e-mail and help
them setup, solve any problems they may have and make a sale if
they have a need for the service. Enthusiasm and Energetic are
critical attributes for the position. Prior experience in a call
center or similar position is essential. Job Duties Responsible for
answering customers' technical calls efficiently, accurately and in
a professional manner using excellent customer service skills.
Responsible for contacting customers re customer service issues
specifically with a view to retaining customers or checking for
potential fraud. Assume responsibility for learning, in detail,
about company products and using this knowledge to solve customers'
technical problems and seeing these through to completion. Maintain
client work schedule and service level requirements. Identifies and
records all customer calls and provides troubleshooting aids to
assist colleagues in solving problems for the future. Provides
comprehensive quality feedback and suggestions on training needs,
other improvements and quality shortcomings to their team
supervisor. Report accurately on calls inbound and outbound, record
calls and call details on company systems. Other duties as
assigned. Job or Project Requirements and Experience The successful
candidate will have primary responsibility in supporting our
customers in Japan. To accomplish this successfully, the work
schedule are from Sunday - Thursday, 4pm to 1am (PST) March thru
November DST and 3pm to 12am (PST) November thru March. Must have a
minimum of 1 year technical support experience with the ability to
demonstrate superior customer service skills to our customers. Must
possess excellent communication skills both oral and written and be
able to speak, read, and write in Japanese fluently. Excellent
communication skills (oral and written). Superior technical and
problem solving skills. PC proficiency; Knowledge of MS Word, Excel
and Outlook. Experience resolving basic user related technical
problems with directions given over the telephone. Ability to work
both independently and as part of a team is a must. Macintosh
experience a plus (but not required). Work Schedule Sunday -
Thursday, 4pm to 1am (PST) March thru November DST and 3pm to 12am
(PST) November thru March. About Consensus Cloud Solutions, Inc.
Founded over 25 years ago as the global leader of digital cloud fax
technology, Consensus Cloud Solutions, Inc. is a stand-alone public
company . Consensus Cloud Solutions leverages its technology
heritage to move from simple digital documents to advanced
healthcare standard HL7/FHIR for secure data transport as well as
Natural Language Processing (NLP)/AI to convert unstructured to
structured, analytics-ready documents helping users unveil
information that is meaningful and actionable. The company's
interoperability suite of solutions offers a unified digital
environment that optimizes workflows, provides real-time event
notifications, on-demand patient query, direct secure messaging,
universal APIs, NLP/AI, electronic signature and eFax HITRUST CSF
Certified digital cloud faxing. With more than 11 million users
worldwide Consensus Cloud Solutions leads the industry in
interoperability solutions that create operational efficiencies and
enhance communications. Visit Consensus Cloud Solutions is an Equal
Opportunity Employer. We celebrate diversity and are committed to
creating an inclusive and equitable environment for all employees.
This is a remote/office based position which may be performed
anywhere in the United States except within Colorado.
Keywords: Consensus Corporation, Washington DC , Customer Service Technician/Japan, Professions , Washington, DC
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