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Deskside Support Technician

Company: Leidos
Location: Fairfax
Posted on: March 19, 2023

Job Description:

Description Job Description:Looking for an opportunity to make an impact?Leidos is looking for a Deskside Support Technician to support the Enterprise Standard Architecture V (ESA V) program, in Fairfax, VA. ESA V is an IT Services program supporting several customers within the Department of Justice. The program provides a range of IT services, including help desk, deskside support, Windows workstation engineering and maintenance, managed print services, ITSM, Active Directory services, and video conferencing, among others.Location: 100% on-site support at a secure facility in Fairfax, VA.Clearance: Current Secret Clearance requiredOur service model is that customers will first contact our off-site Service Desk, and the technicians there will resolve most customer issues over the phone or by using a remote connection to the customer's computers. However, this position will be staffed on-site at a secure facility in Sterling, VA alongside the user base, so some issues may be presented directly to the technician on-site.The types of work a candidate for these positions should expect to perform include but aren't limited to the following:Deskside support for any user where a ticket has been dispatched from the Service Desk or identified by the on-site user baseBreak/Fix support for government provided end-user computer devices, such as replacing hard drives or batteries which failInstallation of specialty software which is not already packaged in SCCMRemoval of devices from the network as directed by SecurityAssess issues and diagnose problems with printersInstall printer tonerESA V prides itself in providing high-quality customer support.A key part of the deskside support staff's job is interfacing with customers and leaving the customer with his or her problem resolved, in a very timely manner. As such, the ability to prioritize work based on ticket and customer priority, the ability to communicate clearly and effectively, and the ability to work across multiple building in Washington without direct supervision are all critical to the success of the individuals selected for these positions.Some members of the deskside support staff will also provide technical support to the senior management offices and senior leadership offices within the Department of Justice. Due to the critical importance of the work done in these offices, timely and professional response to all incidents and service requests must be achieved. This "white glove" service may sometimes require after-hours support to be provided.All work for the team will be tracked in a ticketing system. The ticketing system will be utilized to track performance with negotiated service level agreements and to measure the effectiveness of the staff. Staff members are responsible for keeping tickets up to date at all times. The technology in use at the Department includes Windows 10 laptops and desktops, Microsoft Office tools, email using Microsoft Exchange and Outlook, and other typical tools. Experience working on and resolving issues with this type of office IT environment, is a must!If this sounds like the kind of environment where you can thrive, keep reading!Required Education & Experience:High School diploma with 5+ years of prior relevant experienceCustomer service-focused attitudeCurrent Secret security clearanceAbility to maintain a Secret security clearancePast experience providing IT support in a Windows office environmentExcellent written and verbal communication skillsUse of an ITSM ticketing systemDesired Requirements:Past experience with Department of Justice componentsTop Secret clearanceProgram Specific Salary Range: $75K to $90KPay Range:Pay Range $48,750.00 - $75,000.00 - $101,250.00The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Keywords: Leidos, Washington DC , Deskside Support Technician, Professions , Fairfax, DC

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