Delivery Ops - Print Production Level 1 - SCA only
Company: Metasys Technologies
Location: Washington
Posted on: January 28, 2023
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Job Description:
Treasury Department
Print Production
Customer Interface/Job Receipt
The Client Production Client Associate serves as the point of
contact to receive and enter customer jobs, review job
requirements, and provide customer consultation as required.
Job estimating, scheduling, and tracking
Production device operation and maintenance
Imaging/scanning services including software usage
Job ticket workflow and proof preparation for customer review and
approval
Quality checks, including problem diagnosis and correction
Meter reads
Finishing services
Device functionality (multi-up and booklet making)
Consumables/paper inventory management
Advanced device functionality
Print queue management
Archived document management 28
Organize work
flow of imaging projects
Electronic cataloging
Manufacturing layouts and imposition of files
Print driver installation for end users
Maintain color matching to account standards/requirements
The Client Account Associate schedules and manages the document
manufacturing process, which includes:
Job entry
Requirements confirmation
Capacity planning
Document manufacturing workflow planning
Quality control
ESSENTIAL FUNCTIONS:- Possesses skills and competencies to deliver
minimum /basic contracted customer requirements (document assembly
and finishing).- Tasks and activities are defined and routine -
Ability to lift up to 50 pounds (add equipment clause) - Point of
contact to receive, review and electronically log customer jobs -
Operate standard finishing equipment (e.g. paper cutters,
inserters, laminating, and hole punchers) - Operate basic office
equipment (printer, copier, fax)- Apply asset tags to office
equipment and update database - Track and coordinate the move, add
or change of office equipment assets at customer accounts- Clean
and maintain office equipment when necessary - Process and
distribute incoming and outgoing faxes, log for billing purposes-
Log incoming packages and other accountable mail- Process basic
forms and update information using a PC - Wrap, pack, label, and
ship finished product - Collect and submit meter reads - Maintain
appropriate supply inventory, distribute supplies as required -
Problem solve basic issues to complete production , delivery, and
output requirements - Perform basic quality inspection before,
during and after output of each production run - Sort and scan
hardcopy materials or other mediums for use in printed documents or
digital format; specific application training may be required and
provided - Collect data and respond to print/copy equipment issues
by contacting service personnel using specific PC applications -
Operate low to mid-speed printers and copiers - Estimate, schedule
and track incoming production jobs - Track and store jobs as
customer requires for reuse at a future date, including file
back-up - File/document conversion (utilizing standard software) -
Perform operator maintenance on equipment - Maintain reporting logs
and information for billing - Track and store jobs as customer
requires for reuse at a future date, including file back-up mail
delivery, courier duties as requested SKILLS: - Able to demonstrate
basic computer skills- Functional knowledge of PC (keyboard
functions, mouse, etc.) - Basic use of MS Office, sufficient to
maintain reporting in Excel ; web access knowledge and Internet
skills - Able to demonstrate ability to send and receive emails ,
find, open and save documents and files, perform data entry - Able
to demonstrate ability to use internet explorer for web browsing ,
send documents to preconfigured printer - Able to demonstrate basic
math skills (division, multiplication, percentages) - Able to
demonstrate business maturity and professionalism EXPERIENCE:-
Experience in a Customer Service environment (minimum 1 year) -
Post high school technology training or experience (Preferred)
EDUCATION: Required High school degree or equivalent
EDUCATION VERIFICATION: Yes
Start Date - End Date:
01/02/2023 to 12/29/2023
Metasys Technologies is an equal opportunity employer. All
applicants will be considered for employment without attention to
race, color, religion, sex, sexual orientation, gender identity,
national origin, veteran or disability status.
Keywords: Metasys Technologies, Washington DC , Delivery Ops - Print Production Level 1 - SCA only, Professions , Washington, DC
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