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Delivery Ops - Print Production Level 1 - SCA only

Company: Metasys Technologies
Location: Washington
Posted on: January 28, 2023

Job Description:

Treasury Department
Print Production
Customer Interface/Job Receipt
The Client Production Client Associate serves as the point of contact to receive and enter customer jobs, review job requirements, and provide customer consultation as required.
Job estimating, scheduling, and tracking
Production device operation and maintenance
Imaging/scanning services including software usage
Job ticket workflow and proof preparation for customer review and approval
Quality checks, including problem diagnosis and correction
Meter reads
Finishing services
Device functionality (multi-up and booklet making)
Consumables/paper inventory management
Advanced device functionality
Print queue management
Archived document management 28
Organize work
flow of imaging projects
Electronic cataloging
Manufacturing layouts and imposition of files
Print driver installation for end users
Maintain color matching to account standards/requirements
The Client Account Associate schedules and manages the document manufacturing process, which includes:
Job entry
Requirements confirmation
Capacity planning
Document manufacturing workflow planning
Quality control

ESSENTIAL FUNCTIONS:- Possesses skills and competencies to deliver minimum /basic contracted customer requirements (document assembly and finishing).- Tasks and activities are defined and routine - Ability to lift up to 50 pounds (add equipment clause) - Point of contact to receive, review and electronically log customer jobs - Operate standard finishing equipment (e.g. paper cutters, inserters, laminating, and hole punchers) - Operate basic office equipment (printer, copier, fax)- Apply asset tags to office equipment and update database - Track and coordinate the move, add or change of office equipment assets at customer accounts- Clean and maintain office equipment when necessary - Process and distribute incoming and outgoing faxes, log for billing purposes- Log incoming packages and other accountable mail- Process basic forms and update information using a PC - Wrap, pack, label, and ship finished product - Collect and submit meter reads - Maintain appropriate supply inventory, distribute supplies as required - Problem solve basic issues to complete production , delivery, and output requirements - Perform basic quality inspection before, during and after output of each production run - Sort and scan hardcopy materials or other mediums for use in printed documents or digital format; specific application training may be required and provided - Collect data and respond to print/copy equipment issues by contacting service personnel using specific PC applications - Operate low to mid-speed printers and copiers - Estimate, schedule and track incoming production jobs - Track and store jobs as customer requires for reuse at a future date, including file back-up - File/document conversion (utilizing standard software) - Perform operator maintenance on equipment - Maintain reporting logs and information for billing - Track and store jobs as customer requires for reuse at a future date, including file back-up mail delivery, courier duties as requested SKILLS: - Able to demonstrate basic computer skills- Functional knowledge of PC (keyboard functions, mouse, etc.) - Basic use of MS Office, sufficient to maintain reporting in Excel ; web access knowledge and Internet skills - Able to demonstrate ability to send and receive emails , find, open and save documents and files, perform data entry - Able to demonstrate ability to use internet explorer for web browsing , send documents to preconfigured printer - Able to demonstrate basic math skills (division, multiplication, percentages) - Able to demonstrate business maturity and professionalism EXPERIENCE:- Experience in a Customer Service environment (minimum 1 year) - Post high school technology training or experience (Preferred) EDUCATION: Required High school degree or equivalent
EDUCATION VERIFICATION: Yes

Start Date - End Date:
01/02/2023 to 12/29/2023

Metasys Technologies is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Keywords: Metasys Technologies, Washington DC , Delivery Ops - Print Production Level 1 - SCA only, Professions , Washington, DC

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