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Fulfillment Analyst

Company: System One
Location: Washington
Posted on: August 7, 2022

Job Description:

Job DescriptionIF INTERESTED REACH OUT DIRECTLY TO KSPICER@ALTAITS.COM OR TEXT/CALL #301-252-8762 DEADLINE TO SUBMIT CANDIDATES REQUIRED- Ability to Obtain Public Trust

Per Federal Government- US Citizenship required

ALTA IT Services is looking for a Fulfillment Analyst to work for a Government Contractor in Washington DC. This is an exciting opportunity to join a great team and bring your skills to the table and learn new skills as well.More About the Role:

  • Working with and supervised by the Service Request Lead to facilitate specific requests, incidents and tasks.
  • Less phone interaction and more attention to detail required as this role facilitates people coming in and leaving the division.
  • Obtaining, configuring and placement of new equipment for personnel which requires some field work between the multiple buildings supported.
  • Ensuring that any and all tasks or incidents related to ONBOARDING, OFFBOARDING and MOVING of personnel are communicated in writing and coordinated in a timely manner with the customer making the request and the service request lead.
  • Efficient and professional written and verbal communication with the customer base in order to gather and verify information.
  • Experience with Windows 10 operating system
  • Basic software and hardware configuration and maintenance
  • Experience with the Remedy ticketing system.
  • Experience with mobile device setup (iPhones)
  • Experience with Mobile Device Management (MDM) software (e.g. Airwatch)
  • Ability to Identify areas for process improvement that can be brought to the attention of the service request lead and appropriate management.
  • Daily viewing and tracking of outstanding ticket items to ensure that no deadlines are missed, or alternate plans are made if a delay is unavoidable.
  • High attention to detail and effective time management within the parameters set by the Request Fulfillment Lead. You Will Bring These Qualifications
    • Knowledge of Remedy ticketing system or similar is a plus.
    • Typically has 1-3 years of related work experience.
    • Excellent verbal and written communication skills.
    • Ability to obtain and maintain clearance (U.S Citizenship required)
    • Ability to effectively and efficiently escalate end user issue to other IT support components.These Qualifications Would be Nice to Have:
      • Certified HDI Support Center Analyst
      • Comptia A+ and/or Comptia Network+ Certification
      • ITIL Foundation

Keywords: System One, Washington DC , Fulfillment Analyst, Professions , Washington, DC

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