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Customer Experience Analyst - Mid-Level

Company: Aleut Federal
Location: Fairfax
Posted on: August 7, 2022

Job Description:

Aleut Federal is looking for a Mid-Level Customer Experience Analyst who excels at customer service, thrives on problem-solving, and wants to help change lives. Our team is responsible for supporting the Refugee, Asylum, and International Operations (RAIO) Directorate to fulfill their critical mission.Job Requirements:---5+ years providing customer service---Experience with troubleshooting, prioritizing, and escalating requests---Experience drafting communications, reports, and training documentation---Experience with ServiceNow or a comparable ticketing system---Experience with scheduling and coordinating working sessions with multiple stakeholders---Hold a DHS Suitability clearance or have the ability to obtain onePreferred Qualifications:---Top-notch analytical and problem-solving skills working with data and people---Exemplary written and spoken communication skills---Passionate about providing great customer service possible---Experience working with federal staff---Experience with ServiceNowAleut Federal is an EEO employer - M/F/Vets/Disabled

Keywords: Aleut Federal, Washington DC , Customer Experience Analyst - Mid-Level, Professions , Fairfax, DC

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