Repair Technician (WO)
Company: Encore
Location: Lanham
Posted on: June 25, 2022
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Job Description:
Position Overview
The Repair Technician, Warehouse Operations (WO) is responsible for
facilitating and conducting repair of Encore owned equipment and
supports equipment transportation, scanning, tracking, internal
billing, and other warehouse functions. This position is
responsible for implementing & overseeing quality control (QC)
processes and updates the Service Central database in a timely and
accurate manner. Additional responsibilities include maintaining
spare parts inventory, documenting the repair process, and
providing overall assistance to internal and external team members.
The Repair Technician will report to the National Repair Manager or
Director of Warehouse Operations.
Key Job Responsibilities
Equipment Maintenance
Perform technical & cosmetic repair and maintenance on Encore
equipment and road cases. Includes show related items and facility
related items.
Support all Quality Control processes and procedures.
Design and build miscellaneous equipment or devices to increase
performance of existing products or add value to existing
equipment.
Maintain relationships with vendors and order necessary parts to
complete repairs.
Visit Encore hotel locations to inspect gear and identify items in
need of repair.
Establish and provide reporting on key repair metrics and ROI.
Purchase shop related items.
Technology Advancements
Research and test new equipment.
Prepare synopsis of benefits, costs, and downfalls of new
equipment.
Continually looks for product advances and manufactured related
problems with equipment.
Customer Service
Provide excellent service and strive to exceed the expectations and
needs of internal and external customers.
Maintain positive relationships with Encore teams through effective
communication and excellent service.
Inform internal and external customers on repair status.
Produce reports on key repair metrics, as necessary.
Equipment Handling and Tracking
Pick, scan, and stage outgoing equipment for transport.
Sort, scan, and perform QC on incoming equipment.
Re-shelf equipment after gear is sorted and QC process
completed.
Perform annual physical inventory of equipment.
Load and unload equipment from vans, trucks, and
tractor-trailers.
Assist with equipment deliveries or on show site as directed.
Keep work area orderly.
Systems Knowledge
Understand company processes and follows procedures.
Utilize Helios software to manage pick lists and track equipment
orders.
Utilize I-Procurement to order parts.
Utilize Service Manager to maintain work order database.
Complete system entry and paperwork in a timely and accurate
manner.
Job Qualifications
Minimum of an associate's degree or diploma in a related technical
discipline, or equivalent formal military technical training.
1+ years of experience in component level fault isolation and
repair.
Experience in the repair of professional/semi-professional A/V and
lighting equipment (or consumer electronics) is a definite
plus.
Demonstrate ability to troubleshoot and repair analog and digital
circuitry to the component level.
Ability to competently use test-equipment such as DMM,
oscilloscope, and signal generators.
Clean soldering/DE soldering skills on both thru-hole and surface
mount components.
Self-motivated, resourceful individual with the ability to work
well independently and in groups.
Good mechanical skills.
Basic computer/Microsoft Office (Word, Excel) skills.
Ability to take direction & communicate with managers and
subordinates.
Organizational skills.
Competencies
Concern for quality
Exceeds customer expectations
Communication
Teamwork
Work Environment
Warehouse
Work is performed at event venues as well as in a warehouse
environment. Team members must adhere to appearance guidelines as
defined by Encore based in a warehouse environment and when
traveling, on an individual venue or a representation of venues in
that city or area. When in the Warehouse, work will be completed in
an environment with exposure to outdoor temperatures and to dirt,
sand and/or dust. The working conditions will vary between
moderately quiet to noisy volumes. Team members may use high-end
audio-visual equipment and electrical components. Working times may
include irregular hours and on-call status including days,
evenings, weekends, and holidays.
The above information on this description is not necessarily an
exhaustive list of all responsibilities, duties, skills, efforts,
requirements or working conditions associated with the job. While
this is intended to be an accurate reflection of the current job,
management reserves the right to revise the job or to require that
other or different tasks be performed as assigned.
All qualified applicants will receive consideration for employment
without regard to race, color, sex, sexual orientation, gender
identity, religion, national origin, disability, veteran status,
age, marital status, pregnancy, genetic information, or other
legally protected status.
Keywords: Encore, Washington DC , Repair Technician (WO), Professions , Lanham, DC
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