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Solutions Consultant

Company: Crossfuze
Location: Washington
Posted on: January 16, 2022

Job Description:

Crossfuze is recruiting for a Solutions Consultant to join our pre-sales team. We are looking for someone with a strong understanding of the ServiceNow platform who will be able to demonstrate the value of ServiceNow as it relates to specific needs of clients and prospects. Once the value has been communicated, you will need to collaborate with clients to scope out their initiative and recommend a solution to move forward leveraging our Crossfuze Delivery team as needed to craft the solution.

  • ServiceNow subject matter expert to provide business and solutions consultancy to our clients and prospects
  • Perform pre-sales support calls by attending client meetings with Crossfuze Account Executives that may include a formal presentation or product demo
  • Responsible for addressing client business issues and translating to value through ServiceNow solutions
  • Continually identify product improvements and stay on top of ServiceNow industry trends, market shifts and the competitive landscape
  • For a given engagement, gather requirements and design a technical solution that is designed, sized and scoped for successful project delivery
  • For a given engagement, provide cost estimates with regard to time and resources
  • Act as a strong partner to key people within Crossfuze, ServiceNow, and all prospects/clients, providing a high level of professionalism during all team interaction
  • Work closely with the sales team to determine that our services are positioned properly on all designated accounts
  • Ensure a smooth transition from sales to the delivery team as projects kick off
  • Work in any of but not limited to the following areas: Customer Service Management (CSM), IT Operations Management (ITOM), IT Service Management (ITSM), Security Operations Management, Human Resource Service Management / Human Capital Management (HCM)
  • Help sales team successfully close business as well as recommend realistic solutions to setup our delivery team for success so they can attain high customer satisfaction scores post-implementation

    • Bachelors degree or equivalent technical / business qualification through experience
    • Minimum of 5 years of pre-sales solution consulting experience
    • Minimum of 3 years of deep functional and technical knowledge of ServiceNow configuration and implementation
    • Strong technical capabilities to envision and architect complex software solutions within the ServiceNow platform
    • Preferred experience:
      • ServiceNow Administrator certification
      • ITIL v3 or 2011 Certification, a plus
      • Experience with other ITSM tools including but not limited to:
        • BMC Remedy, Cherwell, CA Service Desk, HP Service Manager
          • Work from Home Options
          • Custom Training & Development Programs
          • Competitive Paid Time Off Benefits
          • Competitive Salary
          • Healthcare Plan (Medical, Dental & Vision)
          • 401(k) with Employer Match
          • Life Insurance (Basic, Voluntary & AD&D)
          • Short Term & Long Term Disability

            Equal Employment Opportunity

            Our organization will not discriminate against or harass any employee or applicant for employment because of race, color, creed, religion, national origin, sex, sexual orientation, gender identity, disability, age, marital status, familial status, veteran status, membership or activity in a local human rights commission, status with regard to public assistance or any other legally protected basis, in accordance with applicable law.

Keywords: Crossfuze, Washington DC , Solutions Consultant, Professions , Washington, DC

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