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Network Support Technician Level 3 with Security Clearance

Company: Base-2 Solutions, LLC
Location: Washington
Posted on: January 16, 2022

Job Description:

Required Security Clearance: Top Secret/SCI City: Washington State/Territory: District of Columbia Travel: None Potential for Teleworking: No Schedule: Full Time DoD 8570 IAT Requirement: IAT II (Security+, CySA+, CCNA Security, GICSP, GSEC, SSCP) DoD 8570 IAM Requirement: None DoD 8570 IASAE Requirement: None DoD CSSP Requirement: None Job Description Base-2 Solutions is currently seeking a talented Unified Communication (UC) Technician with an active TS/SCI clearance to provide maintenance and advanced support for customers globally. The successful candidate will be responsible for providing multiple services in the realm of Unified Communications to include Video Teleconferencing (VTC), Instant Messaging (IM), voice over IP (VoIP) on several networks, some analog phone services, and video streaming within the Enterprise, supporting a 24x7 NOC (Network Operations Center). Responsibilities include Tiered level resolution and customer support on all managed endpoints plus scheduled or active Video Teleconferences. Candidate should be familiar with the use of Cisco Unified Communications Manager (CUCM), Multipoint Control Unit (MCU), Telepresence Management Suite (TMS) and various other tools as required; will become familiar with the use of VC Wizard. Flexibility Requirement * NOC is 24x7 shift work; to include weekends and holiday for all employees * Day Shift: 6am - 2:30pm * Swing Shift: 2pm - 10:30pm * Mid Shift: 10:30pm - 6am Skill Level Requirements * Technical knowledge of VoIP / analog telephony systems, software, hardware, and Telecommunications standards, Cisco Unified Communications Manager. * Technical knowledge of instant messaging systems, preferably Cisco Jabber. * Technical knowledge of video streaming to include set top box and Vbrick. * Technical knowledge of VTC equipment such as Cisco Telepresence Management Suite, Tandberg and Cisco CODECs and MCUs. * Comprehensive knowledge of network topology; along with networked hardware and software tools listed above. * Familiarity with VTC service and support to include scheduling, monitoring, administrative support and technical assistance to customers. * Manage resource availability and conflicts for Video Networks. * Possess understanding of TCP/IP, H323, E164 and SIP protocols. * Ability to troubleshoot common UC issues to include identifying and correcting issues with endpoints, bandwidth saturation, profiles and misconfigurations. * Assist in the development of the training, local guides, Rules of Engagement (ROE) policies and Standard Operating Procedures (SOP) as they pertain to the UC environment. * Ensure compliance with network security policies and procedures. * Create and report all outage notifications and network related issues according to standard operating procedures. * Providessystem/equipment/specialized training and technical guidance to lower skill level employees. * Assist in responsibilities as tasked. * Participate in special projects as required. Key Competencies * Interpersonal Skills * Effective Communication skills - verbal and written * Listening skills * Problem analysis and problem solving * Attention to detail and accuracy * Customer Service oriented * Adaptability * Ability to work independently within a Team Concept * Ability to multitask in a stressful environment. Desired Certifications * Network + * CCNA * CCNP Collaboration (highly desired) * ITIL Foundations Skills and Task * Researches and evaluates new concepts and processes to improve performance. * Analyzes cross-functional problem sets, identifies root causes and resolves issues. * Assists more junior level technicians, specialists, and managers in their activities. * Can perform all tasks of lower level technicians, specialists, and/or managers. Leadership Management * Works individually, actively participates on integrated teams, and leads multiple tasks, projects or teams. * Oversees and monitors performance, and when required, takes steps to resolve issues. Guidance * Directs multiple teams through to project completion. * Provides guidance and direction to lower level technicians, specialists, and managers. Training and Certifications * DoD 8570 compliance or information assurance certification commensurate with technical objectives and services required within the task order. * Applicable software or hardware training and certifications commensurate with the technical objectives, services required and IT environment specified within the task order. Education and Experience * High School Diploma + 9 years * Associate's Degree + 7 years * Bachelor's Degree + 5 years * Master's Degree + 3 years * PhD + 0 years

Keywords: Base-2 Solutions, LLC, Washington DC , Network Support Technician Level 3 with Security Clearance, Professions , Washington, DC

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