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Business Operations Analyst II/III

Company: Navy Federal Credit Union
Location: Vienna
Posted on: January 16, 2022

Job Description:

You have goals, dreams, hobbies and things you're passionate about.
What's Important to You Is Important to Us
We're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them-friends, family and passions. And we're looking for team members who are passionate about our mission-making a difference in military members' and their families' lives. Together, we can make it happen.
Don't take our word for it.

  • FORTUNE 100 Best Companies to Work For -
  • Computerworld - Best Places to Work in IT
  • FORTUNE - Best Workplaces for Millennials
  • Forbes - America's Best EmployersIND123Basic Purpose
    To optimize the performance of business operations by analyzing current, and forecasting future performance. Apply various analytical techniques to solve operational issues and support strategic initiatives. Work under minimal supervision.


    • Evaluate operational efficiency and effectiveness
    • Perform qualitative and quantitative data analysis using analytical techniques, tools, models, simulation, etc.
    • Solve business problems by defining the problem, interviewing stakeholders, identifying and evaluating alternatives, and presenting findings
    • Participate in complex interdepartmental initiatives of significant business risk & impact
    • Gather, analyze and synthesize quantitative and qualitative data of business processes to determine and promote data driven business decisions
    • Implement new/enhanced products, services and/or operational changes
    • Prepare/collaborate on presentations, reports, white papers, etc.
    • Interpret results of analysis; present recommendations, alternatives and implications
    • Serve on teams and task groups for projects/initiatives within the business unit &/or across the organization
    • Analyze processes and workflows to understand value chain, input/output, to improve and/or automate business performance
    • Utilize performance measurements and indicators to identify areas for improvement; develop process improvement plans for each performance indicator or area identified
    • Mentor and guide lower level team members
    • Perform other duties as assigned

      • Bachelor's Degree in Business Administration, Finance, or the equivalent combination of training, education, and experience
      • Experience in problem resolution including determining root cause, scope and scale of issues
      • Effective analytical thinking skills to include summarizing information and clearly identifying key elements, patterns, results or relationships
      • Experience in the application of statistical methods, mathematical techniques, forecasting, cost-benefit analysis and related analytical tools
      • Experience in leading collaborative work teams
      • Experience in leading projects and/or initiatives of small to medium scope
      • Experience in working effectively with diverse internal and external contacts
      • Advanced word processing and spreadsheet software skills
      • Effective skill analyzing and organizing problems or work processes for technical solutions
      • Experience in managing multiple priorities independently and/or in a team environment to achieve goals
      • Effective skill in project management to include establishing and leading project teams; managing timelines/deadlines/resources; ensuring successful project implementation
      • Working knowledge of data querying, reporting, forecasting, analysis and operations research, including statistical methods and modeling
      • Effective research, analytical, and problem solving skills
      • Effective organizational, planning and time management skills
      • Effective skill following, interpreting and applying relevant data/instructions to guidelines, procedures, practices and regulations
      • Effective skill interpreting and synthesizing large amounts of information
      • Advanced verbal and written communication skills
      • Effective database and presentation software skills
      • Effective skill maintaining accuracy with attention to detail and meeting deadlines
      • Advanced skills with report creation and data visualization tools such as PowerBI, Tableau, etc.
      • Knowledge of data transformation, modeling and/or ETL tools such as: SAS, SPSS, JMP, R, Python, Tableau Prep or Alteryx
      • Experience with querying and programming languages such SQL, R, and Python
        Hours: Monday - Friday, 8:00AM - 4:30PM

        Location: 820 Follin Lane, Vienna VA 22180 - 5550 Heritage Oaks Dr Pensacola, FL 32526 - 141 Security Dr. Winchester, VA 22602 - Remote

        Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position.

        Salary range: [$61,100] to [$121,300]

        • Due to COVID-19 and social distancing, this position will be temporarily working from home with plans to return to campus at the desired location listed once Navy Federal is back to normal operations. The specific logistics for returning to campus will be determined at a future date by individual leadership.Equal Employment Opportunity
          Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability

          COVID-19 Vaccine InformationAs a COVID-19 safety measure, our employees must either provide proof of COVID-19 vaccination or follow additional safety protocols, including testing.


          Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position.

          Bank Secrecy Act

          Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

Keywords: Navy Federal Credit Union, Washington DC , Business Operations Analyst II/III, Professions , Vienna, DC

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