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Lead Bibliometrics S&T Analyst

Company: Digital Science
Location: Washington
Posted on: January 16, 2022

Job Description:

We are

We are a pioneering technology company, and our vision is of a future where a trusted and collaborative research ecosystem drives progress for all. We believe in better, open, collaborative and inclusive research. In creating the next generation of tools and working in partnership with the community we tackle some of the biggest challenges to research. In order to achieve our vision, we need innovative, inspiring and dynamic people to join our team. Do you want to join us in achieving our vision?

Your new role

Working in a highly collaborative and dynamic team environment, you will lead the support for our US federal government customers , including the U.S. Department of Defense, the U.S. National Science Foundation, and other premier funding agencies in the U.S. and around the world. You will lead the team to provide excellence in delivery that delights our customers as well as informs billions in research investment, fuels our word-of-mouth growth and our very high renewal rates - a clear indication of how we serve our customers with the best service possible.

Leading the team, you will manage all aspects of customer support responses, from anticipating and triaging requests to monitoring our support to ensure the highest levels of excellence. You'll grow to become an expert in our data, software and customers and through working in collaboration with the sales team will identify ways in which to grow our customer engagements.

What You'll Be Doing

  • Conduct and deliver bibliometric and portfolio analyses to the US federal government, including the U.S. Department of Defense, the U.S. National Science Foundation, and other premier funding agencies in the U.S. and around the world. Analyses will include research program evaluation and portfolio analysis (e.g., "which people, institutions, or countries are most prolific in research focused on Deep Learning?")
  • Become a trusted partner and directly engage with experts and leaders to explore potential approaches, refine analytic questions, and communicate analytic findings
  • Leverage your domain knowledge of bibliometrics and the Science and Technology ecosystem to help leaders of science funding organizations use tools and analyze data to make key decisions about scientific research funding, portfolio management, and evaluation
  • Support our customers with the responsible use of data and information to make important decisions (e.g. what to fund).
  • Use and show others how to use publication metrics (bibliometrics, scientometrics, etc) and other data available in the Dimensions product to evaluate the impact of a researcher, program, or organization.
  • Use python and relevant python packages (i.e., pandas, matplotlib, plotly) to programmatically query, aggregate, analyze, and visualize Dimensions data (publications, grants, patents, etc)
  • Learn and expand on skills while delivering customer support and service - e.g. build topic models, machine learning, coding languages.
  • Help clients to reach their goals through implementation, training and ongoing support for all of the Dimensions tools and services to which they subscribe.
  • Listen to and understand clients' business needs and use-cases and match these to Dimensions data and tools.
  • Answer questions and provide advice with a quick turnaround time on all aspects of Dimensions offerings - both externally to the research and analysis community and internally to the Digital Science team.
  • Develop and maintain lasting relationships with clients built around use and awareness of Dimensions tools and new developments

    What You'll Bring To The Role
    • You will bring with you an understanding of the Science & Technology ecosystem (funders, research organizations, scientific publishing, etc) including an understanding of scientific research funding
    • You'll have a knowledge and interest in bibliometrics, scientometrics, research assessment, and science policy
    • You will have prior experience working with US federal government agencies that fund scientific research and develop or respond to key scientific policies.
    • You will be comfortable working independently and remotely, and in a fast-paced highly collaborative team environment
    • You will have experience in managing analysis and support tasks
    • You'll be an expert in research data, such as scientific research outputs such as publications, grants, and patents and including common matters such as author and institutional disambiguation, classification, linkages
    • You will have experience of creating and presenting interactive training for online tools including workshop-style sessions
    • You will be experienced in supporting colleagues and/or clients to create Boolean searches to represent a topic and supporting them to think through all aspects of the topic to identify emerging areas in a field and related use cases
    • You will have experience in creating and/or presenting data visualizations based on research outputs and metrics and developing new customer-facing documentation
    • You will have experience of data visualization and using such tools as Plotly, matplotlib or other
    • You will have experience querying databases via SQL
    • You will be experienced in working in a related field (e.g., scholarly communications, research evaluation, science policy) and be able to showcase your experience and achievements
    • You will thrive in an environment where you can work independently and remotely
    • You will have previous experience of working globally and across multiple teams
    • You will be a strong communicator and able to communicate your findings to a varied audience through written and verbal presentation
    • You will be comfortable working in a fast paced, changing environment and utilize this to empower your career with us
    • Demonstrated experience in building and maintaining customer relationships in a collaborative multi-organization work environment

      Additional Information

      Applicants may be subject to a security investigation and will need to meet eligibility requirements for access to sensitive information provided or managed by the US federal government.

      Digital Science requires that employees be fully vaccinated against COVID-19 by their first day of employment with the Company. Digital Science will evaluate all requests for accommodation from this policy in keeping with federal, state, and local law.

      Our Vision & Values

      We invest in, nurture and support innovative businesses and technologies that make all parts of the research process more open, efficient and effective.

      The talent we secure is fundamental to us achieving our vision and our growth plans. The values we live by are:
      • We are brave in the pursuit of better
      • We are collaborative and inclusive
      • We are always open-minded
      • We are from and for the community

        Ready to apply?

        If this sounds like you and you would like to develop your career in a business who is shaping the future of the research eco system, apply and send your CV to us, showcasing how you can bring your experience to support us in our continued journey. We look forward to hearing from you.

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Keywords: Digital Science, Washington DC , Lead Bibliometrics S&T Analyst, Professions , Washington, DC

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