Senior Process Analyst

Company: IBM Corporation
Location: Washington
Posted on: November 23, 2021

Job Description:

Introduction Are you looking for a career that will allow you to use your unique blend of business acumen and tech savvy? Business Analysts at IBM are subject matter experts that build the bridge between our business and our clients, immersing themselves into the market to understand problems and find innovative solutions. Be ready to navigate the complex relationships that make the business world run and find the actionable insights that result in great business decisions. Your Role and Responsibilities In this exciting position, the Senior Analyst will lead a team that is accountable for the successful mapping and optimization of business processes and translation into requirements artifacts for automations. * You will identify waste in processes and drive a culture of continuous improvement. * You will also utilize business knowledge aligned to business objectives, processes, measurements and tools to analyze client business issues, formulate hypotheses and testing conclusions to determine appropriate solutions, and collaborate with and advise improvement project sponsors, managers, and leaders to prioritize, shape and deliver continuous process improvement projects. * Documenting processes and determining requirements - 80% * Develop intellectual capital - 10% * Support business development and sales, and assessments - 10% Required Technical and Professional Expertise * Experience applying process improvement methodologies and process reengineering methodologies * Experience with improvement workshops and other interactive sessions with subject matter experts, project sponsors, customers, and other key stakeholders to understand current state processes, process and customer pain points, and future state requirements in order to identify and implement improvements. * Ability to work independently as well as in a highly collaborative, team-based environment * Broad-based general technology ecosystem and industry understanding * Familiar with business designs: business models, functions, processes, job roles and customer interactions as well as how they are impacted by digitization, AI/automation and emerging technologies/techniques * Strong problem-solving and systems thinking abilities * Experience with BPMN or other process documentation methodologies * Experience documenting current "as-is" operations/processes; designing new "to-be" operations/processes; defining improvements; creating/executing against strategic implementation plans. Preferred Technical and Professional Expertise * Experience with Public Sector Clients (US Federal, Higher Education, State and Local Governments) * Experience assessing and leveraging both mainstream and emerging technology advancements (especially AI, analytics and automation/robotics) with a strategic mindset to transform or optimize business designs * Experience in interacting with executive level clients * General knowledge and experience with leading automation software products * Continuous Improvement knowledge and/or certifications (Lean Six Sigma, Lean)

Keywords: IBM Corporation, Washington DC , Senior Process Analyst, Professions , Washington, DC