Tier II IT Support Technician
Posted on: November 23, 2021
Date Posted: 2021-11-19
Category: Information Technology
Subcategory: Technical Svcs
Shift: Day Job
Travel: Yes, 10 % of the Time
Minimum Clearance Required: None
Clearance Level Must Be Able to Obtain: Public Trust
Potential for Remote Work: No
SAIC is currently seeking a motivated, career and customer
service-oriented Tier II Technical Support Coordinator to support a
project with our client in D.C. -The employee - -will provide Tier
II support the team. The ideal candidate will provide advanced
technical support to maintain, analyze, troubleshoot, and restore
computer information systems to an operational status, to include
laptops and peripherals, networking devices and mobile devices.
Support systems and networks, including remote communications
equipment, mobile (iPhone and iPad) and deployable network
communication systems, strategic and tactical multi-channel
satellite communication systems (BGAN terminals), secure telephone
equipment, video conferencing, laptops, desktops, computer
peripherals and other equipment, supporting executive
Under very minimal to no supervision, provide support to executive
level customers to include interacting with network services,
software systems engineering and asset management to restore
service and/or identify core problems.
Responsible for documenting, upgrading and replacing hardware and
Responsible for implementing fixes and patches through various
means such as registry edits, patch installation, Active Directory
Security Policy configuration and various application testing.
Install, troubleshoot, repair, operate, and maintain networking
equipment, encryption devices, computers, workstations, laptops,
thin clients, printers, scanners, and any other equipment within
the scope of this task.
Deploy mobile devices - including setup of MaaS360, mobile office
and business applications as well as device configuration.
Bachelor's Degree and 2+ years of experience; OR, High School
equivalent and 6+ years of experience.
Extensive experience with troubleshooting Windows 10, Active
Directory, Microsoft Office suite, Mobile Device Management
(MaaS360 / Azure), and laptop computer hardware.
Dell Certification (self-guided certification provided through Dell
HDI-DAST certification (within 3 months after hire)
Self-motivated, creative, capable of working as team or as
individual SME for executive level communications support,
organized and able to manage individual schedules.
Thorough knowledge of peripherals (printers, monitors),
hardware/software, specifically in an enterprise environment
Desired certifications: MSCE, CCNA, CompTIA A+, Network+,
Remedy Ticketing System, LAN/WAN troubleshooting, thorough
understanding of TCP/IP based networking and encryption
Must be competent to work as part of a team on all phases of
customer support to include physical activities such as moving
printers, workstations, scanner and other items.
COVID Policy: Prospective and/or new employees will be required to
adhere with SAIC's vaccination policy. All SAIC employees must be
fully vaccinated and they must submit proof of vaccination on their
first day of employment. Prospective or new employees may seek an
exemption to the vaccination requirement at Contact Us and must
have an approved exemption prior to the start of their employment.
Customer site vaccination requirements, if more strict, will take
precedence over SAIC's vaccination policy.
SAIC - is a premier Fortune 500 - technology integrator driving our
nation's technology transformation. Our robust portfolio of
offerings across the defense, space, civilian, and intelligence
markets includes secure high-end solutions in engineering, digital,
artificial intelligence, and mission solutions. Using our expertise
and understanding of existing and emerging technologies, we
integrate the best components from our own portfolio and our
partner ecosystem to deliver innovative, effective, and efficient
solutions that are critical to achieving our customers'
We are more than 26,500 strong; driven by mission, united by
purpose, and inspired by opportunities. SAIC is an Equal
Opportunity Employer, fostering a respectful work culture based on
diversity, equity, and inclusion that values all contributors.
Headquartered in Reston, Virginia, SAIC has annual revenues of
approximately $7.1 billion. For more information, visit saic.com
Keywords: SAIC, Washington DC , Tier II IT Support Technician, Professions , Washington, DC
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