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Desktop Support Analyst (Top Secret Required)

Company: Agensys Corporation
Location: Washington
Posted on: November 22, 2021

Job Description:

Our client is seeking candidates with desktop support experience to staff the EUC( End User Computer) mission. The staff will provide HQ Tier 2 desktop support Monday through Friday between the core hours (07:00 - 17:00 EST) to customers located in Washington DC. The Staff will work 8 hours shift daily.The staff shall receive escalated incidents as prioritized by the Government EUC manager, according to defined criteria.They shall assist our client's users by responding to escalated tickets for the following types of support requests:Assist customers, troubleshoot problems, and coordinate technical supportReview malfunctioning computing devices and/or associated hardware to isolate defective parts or determine whether inappropriate logical configurations are causing malfunctionsRe-image and encrypt laptop computers.Deploy new and replace broken or outdated hardware: printers, scanners, faxes, smartphonesRemediation of unresolved patches and corrupt software installationsWorkstation/Laptop Hardware - Configuration Management SupportSoftware and application supportEducation-- - Requires a High School diploma, AS or BS preferred.Experience-- - Requires 4 years relevant experience without a Degree or 2 years relevant experience with a degree.Specific Skills-- - 3+ years of experience with proficiency supporting Microsoft Windows 10.-- - 2+ years of experience providing over the phone hardware & software troubleshooting.-- - 2+ years of experience with Remedy Help Desk, or similar help desk system.-- - 3+ years of experience with proficiency supporting Microsoft Office Suite.-- - Demonstrated ability to interact and work with a diverse customer base.Job Types: Full-time, ContractPay: $25.00 - $27.50 per hourSchedule:8 hour shiftMonday to FridayApplication Question(s):Are you or do you plan on being vaccinated?Education:Bachelor's (Preferred)Experience:Help Desk/Desktop Support: 2 years (Preferred)Security clearance:Top Secret (Required)Work Location: One location

Keywords: Agensys Corporation, Washington DC , Desktop Support Analyst (Top Secret Required), Professions , Washington, DC

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