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Service Desk Analyst

Company: Brillio, LLC
Location: Mc Lean
Posted on: February 25, 2021

Job Description:

Technical Skill Requirement Receive the in bound call from users and record the requests in ticketing tool Monitor IT service desk queue and ensure tickets are properly categorized and assigned Follow up with support team and ensure incidentservice tickets are closed with in SLA Provide direct support to end users based on SOP document Act as a single point of contact during critical incidents and provide periodic update Ensure KPIS are monitored, evaluated, actioned and reported Perform trend analysis, reporting and communicate the finding to the management

Keywords: Brillio, LLC, Washington DC , Service Desk Analyst, Professions , Mc Lean, DC

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