Service Desk Analyst
Company: Brillio, LLC
Location: Mc Lean
Posted on: February 25, 2021
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Job Description:
Technical Skill Requirement Receive the in bound call from users
and record the requests in ticketing tool Monitor IT service desk
queue and ensure tickets are properly categorized and assigned
Follow up with support team and ensure incidentservice tickets are
closed with in SLA Provide direct support to end users based on SOP
document Act as a single point of contact during critical incidents
and provide periodic update Ensure KPIS are monitored, evaluated,
actioned and reported Perform trend analysis, reporting and
communicate the finding to the management
Keywords: Brillio, LLC, Washington DC , Service Desk Analyst, Professions , Mc Lean, DC
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