Network Support Technician III
Company: JCS Solutions LLC
Location: Washington
Posted on: February 25, 2021
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Job Description:
JCS is currently seeking a talented Network Administrator with
an active TS/SCI clearance to provide monitoring; maintenance and
advanced support of the Enterprise Network Infrastructure to
support a 24x7 NOC (Network Operations Center). Responsibilities
include identification, troubleshooting, resolution, and customer
support for all managed networks. Candidate must be familiar with
the use of Putty, GEM, HPNA, HPNNMi. Knowledge of Cisco IOS,
Service Central Ticketing System, and various network
monitoring/troubleshooting tools as required.Flexibility
Requirements:* NOC is 24x7 shift work; to include weekends and
holiday for all employees* Day Shift: 6am - 2:30pm* Swing Shift:
2pm - 10:30pm, Mid Shift: 10:30pm - 6amRequirements:* Ability to
identify, analyze, and resolve fault and isolations within the
customer's network infrastructure* Demonstrate advanced network
troubleshooting techniques and experience commensurate with that of
CCNA* Ensure compliance with network security policies and
procedures* Assist in the development of the policies and
procedures as they pertain to the network environment* Manage
resource availability across the network enterprise* Create and
report all outage notifications and network related issues in
accordance with standard operating procedures and guidelines*
Demonstrate experience with BGP and OSPF routing protocols*
Demonstrate experience with both LAN and WAN troubleshooting* GEM
experience for monitoring and configuration of crypto equipment*
Experience with WAN circuit technologies (T1; DS3; OC-3; OC-12;
OC-192)* Comprehensive knowledge of CISCO and Juniper routers and
switches along with VTC network hardware and software tools listed
above* Possess comprehensive knowledge of operating systems and
applications as they pertain to the network environment*
Participate in engineering projects or upgrades as tasked by GDIT
management* Interface with vendors to ensure proper performance of
tools and software packages* Track and process Authorized Service
Interruptions (ASI's) as directed by GDIT Management* Provide After
Action Reports (AARs) for Problem Management resolution*
Demonstrate experience programming and troubleshooting KG-175A and
KG-175D encryptors (to include 10G encryptors)* Provide
system/equipment/specialized training and technical guidance to
lower tier employeesKey Competencies:* Interpersonal Skills*
Effective Communication skills - verbal and written* Listening
skills* Problem analysis and problem solving* Attention to detail
and accuracy* Customer Service oriented* Adaptability* Ability to
work independently within a Team Concept* Ability to multitask in a
stressful environmentQualifications:* Due to the nature of this
contract, U.S. citizenship is required* An active TS/SCI clearance
with CI Poly is required* Bachelor's Degree and 5 years' experience
or equivalent experience in lieu of degree* DoD 8570 compliance or
information assurance certification commensurate with technical
objectives and services required within the task order.* Applicable
software or hardware training and certifications commensurate with
the technical objectives, services required and IT environment
specified within the task order.* Researches and evaluates new
concepts and processes to improve performance.* Analyzes
cross-functional problem sets, identifies root causes and resolves
issues.* Assists more junior level technicians, specialists, and
managers in their activities.* Can perform all tasks of lower level
technicians, specialists, and/or managers.* Directs multiple teams
through to project completion.* Provides guidance and direction to
lower level technicians, specialists, and managers.* Works
individually, actively participates on integrated teams, and leads
multiple tasks, projects or teams.* Oversees and monitors
performance, and when required, takes steps to resolve issues.*
Researches and evaluates new concepts and processes to improve
performance.* Analyzes cross-functional problem sets, identifies
root causes and resolves issues.* Assists more junior level
technicians, specialists, and managers in their activities.* Can
perform all tasks of lower level technicians, specialists, and/or
managers.* Certification Preferences: Network +, CCNA (Highly
Desired), ITIL FoundationsAbout JCS Solutions LLCJCS Solutions LLC
is an IT Government Contracting company dedicated to providing the
highest quality of services and solutions. Our employees enjoy a
work culture that promotes innovation, and we've been certified as
a Great Place to Work!JCS Solutions LLC benefits include 401k
retirement plans, paid time off, health insurance, dental
insurance, vision insurance, life insurance, long term disability,
short term disability, and opportunities for professional
development.It is JCS's policy to promote equal employment
opportunities. All qualified applicants will receive consideration
for employment without regard to sex, race, ethnicity, age,
national origin, citizenship, religion, physical or mental
disability, medical condition, genetic information, pregnancy,
family structure, marital status, ancestry, domestic partner
status, sexual orientation, gender identity or expression, veteran
or military status, or any other basis prohibited by law.If you
require additional accommodation, please contact us at
HR@jcssolutions.com or (703) 596-4556.Powered by
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Keywords: JCS Solutions LLC, Washington DC , Network Support Technician III, Professions , Washington, DC
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