Network Support Technician III

Company: JCS Solutions LLC
Location: Washington
Posted on: February 25, 2021

Job Description:

JCS is currently seeking a talented Network Administrator with an active TS/SCI clearance to provide monitoring; maintenance and advanced support of the Enterprise Network Infrastructure to support a 24x7 NOC (Network Operations Center). Responsibilities include identification, troubleshooting, resolution, and customer support for all managed networks. Candidate must be familiar with the use of Putty, GEM, HPNA, HPNNMi. Knowledge of Cisco IOS, Service Central Ticketing System, and various network monitoring/troubleshooting tools as required.Flexibility Requirements:* NOC is 24x7 shift work; to include weekends and holiday for all employees* Day Shift: 6am - 2:30pm* Swing Shift: 2pm - 10:30pm, Mid Shift: 10:30pm - 6amRequirements:* Ability to identify, analyze, and resolve fault and isolations within the customer's network infrastructure* Demonstrate advanced network troubleshooting techniques and experience commensurate with that of CCNA* Ensure compliance with network security policies and procedures* Assist in the development of the policies and procedures as they pertain to the network environment* Manage resource availability across the network enterprise* Create and report all outage notifications and network related issues in accordance with standard operating procedures and guidelines* Demonstrate experience with BGP and OSPF routing protocols* Demonstrate experience with both LAN and WAN troubleshooting* GEM experience for monitoring and configuration of crypto equipment* Experience with WAN circuit technologies (T1; DS3; OC-3; OC-12; OC-192)* Comprehensive knowledge of CISCO and Juniper routers and switches along with VTC network hardware and software tools listed above* Possess comprehensive knowledge of operating systems and applications as they pertain to the network environment* Participate in engineering projects or upgrades as tasked by GDIT management* Interface with vendors to ensure proper performance of tools and software packages* Track and process Authorized Service Interruptions (ASI's) as directed by GDIT Management* Provide After Action Reports (AARs) for Problem Management resolution* Demonstrate experience programming and troubleshooting KG-175A and KG-175D encryptors (to include 10G encryptors)* Provide system/equipment/specialized training and technical guidance to lower tier employeesKey Competencies:* Interpersonal Skills* Effective Communication skills - verbal and written* Listening skills* Problem analysis and problem solving* Attention to detail and accuracy* Customer Service oriented* Adaptability* Ability to work independently within a Team Concept* Ability to multitask in a stressful environmentQualifications:* Due to the nature of this contract, U.S. citizenship is required* An active TS/SCI clearance with CI Poly is required* Bachelor's Degree and 5 years' experience or equivalent experience in lieu of degree* DoD 8570 compliance or information assurance certification commensurate with technical objectives and services required within the task order.* Applicable software or hardware training and certifications commensurate with the technical objectives, services required and IT environment specified within the task order.* Researches and evaluates new concepts and processes to improve performance.* Analyzes cross-functional problem sets, identifies root causes and resolves issues.* Assists more junior level technicians, specialists, and managers in their activities.* Can perform all tasks of lower level technicians, specialists, and/or managers.* Directs multiple teams through to project completion.* Provides guidance and direction to lower level technicians, specialists, and managers.* Works individually, actively participates on integrated teams, and leads multiple tasks, projects or teams.* Oversees and monitors performance, and when required, takes steps to resolve issues.* Researches and evaluates new concepts and processes to improve performance.* Analyzes cross-functional problem sets, identifies root causes and resolves issues.* Assists more junior level technicians, specialists, and managers in their activities.* Can perform all tasks of lower level technicians, specialists, and/or managers.* Certification Preferences: Network +, CCNA (Highly Desired), ITIL FoundationsAbout JCS Solutions LLCJCS Solutions LLC is an IT Government Contracting company dedicated to providing the highest quality of services and solutions. Our employees enjoy a work culture that promotes innovation, and we've been certified as a Great Place to Work!JCS Solutions LLC benefits include 401k retirement plans, paid time off, health insurance, dental insurance, vision insurance, life insurance, long term disability, short term disability, and opportunities for professional development.It is JCS's policy to promote equal employment opportunities. All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law.If you require additional accommodation, please contact us at HR@jcssolutions.com or (703) 596-4556.Powered by JazzHRAoQ7lhZjaN

Keywords: JCS Solutions LLC, Washington DC , Network Support Technician III, Professions , Washington, DC