Service Desk, Tier 1 Technician

Company: Kforce Technology
Location: Washington
Posted on: January 15, 2021

Job Description:

RESPONSIBILITIES:Kforce has a client that is seeking a Service Desk, Tier 1 Technician in Washington, DC. Essential Duties: * Provide telephone, chat, email support for staff* Diagnose issues with computer, mobile, and peripheral hardware* Diagnose issues with network connectivity over ethernet, wireless, and VPN* Troubleshoot applications on PC, Mac, mobile* Manage accounts for mail, telecom, and access controls* Administer user and computer accounts using Active Directory, SCCM, and JAMF* Monitor, triage, and take ownership of support incidents* Installs, builds, and maintains computers, network, telephony equipment, peripherals, and mobile devices* Provide creative troubleshooting and support for applications and production systems* Respond to service requests within required Service Level Agreement* Document processes, procedures, instructions, and training materials for users and IT colleagues* Collaborate with other IT Operations teams to support local infrastructure and services and assist with projects* Adhere to Service Desk policies and procedures and all organizational security standards* Respond quickly to critical equipment and software issues to support NPR's 24 x 7 x 365 schedule* Address system outages by following appropriate escalation path* Available to work shifts as required including nights and weekends based on 24 x 7 operation* Participate in after-hours on-call support* Coordinate and performs department moves* Interface with outside clients and vendorsJob Requirements:REQUIREMENTS:* Bachelor's degree preferred with a concentration in Information Science, Computer Science, or an Associate degree and direct career experience in information technology disciplines, or an equivalent combination of education and experienceKforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.SDL2017

Keywords: Kforce Technology, Washington DC , Service Desk, Tier 1 Technician, Professions , Washington, DC