Service Desk, Tier 1 Technician
Company: Kforce Technology
Location: Washington
Posted on: January 15, 2021
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Job Description:
RESPONSIBILITIES:Kforce has a client that is seeking a Service
Desk, Tier 1 Technician in Washington, DC. Essential Duties: *
Provide telephone, chat, email support for staff* Diagnose issues
with computer, mobile, and peripheral hardware* Diagnose issues
with network connectivity over ethernet, wireless, and VPN*
Troubleshoot applications on PC, Mac, mobile* Manage accounts for
mail, telecom, and access controls* Administer user and computer
accounts using Active Directory, SCCM, and JAMF* Monitor, triage,
and take ownership of support incidents* Installs, builds, and
maintains computers, network, telephony equipment, peripherals, and
mobile devices* Provide creative troubleshooting and support for
applications and production systems* Respond to service requests
within required Service Level Agreement* Document processes,
procedures, instructions, and training materials for users and IT
colleagues* Collaborate with other IT Operations teams to support
local infrastructure and services and assist with projects* Adhere
to Service Desk policies and procedures and all organizational
security standards* Respond quickly to critical equipment and
software issues to support NPR's 24 x 7 x 365 schedule* Address
system outages by following appropriate escalation path* Available
to work shifts as required including nights and weekends based on
24 x 7 operation* Participate in after-hours on-call support*
Coordinate and performs department moves* Interface with outside
clients and vendorsJob Requirements:REQUIREMENTS:* Bachelor's
degree preferred with a concentration in Information Science,
Computer Science, or an Associate degree and direct career
experience in information technology disciplines, or an equivalent
combination of education and experienceKforce is an Equal
Opportunity/Affirmative Action Employer. All qualified applicants
will receive consideration for employment without regard to race,
color, religion, sex, pregnancy, sexual orientation, gender
identity, national origin, age, protected veteran status, or
disability status.SDL2017
Keywords: Kforce Technology, Washington DC , Service Desk, Tier 1 Technician, Professions , Washington, DC
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