Service Desk / Help Desk Analyst - Sec+ and active TS/SCI clearance
Company: General Dynamics Information Technology
Location: Washington
Posted on: January 15, 2021
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Job Description:
Type of Requisition:RegularClearance Level Must Currently
Possess:Top SecretClearance Level Must Be Able to Obtain:Top
Secret/SCISuitability:Agency SpecificPublic Trust/Other
Required:Job Family:Systems AdministrationJob Description:? GDIT
seeks Service Desk Technician Rock Stars! ?OPPORTUNITY: Service
Desk TechnicianSECURITY CLEARANCE: TS / SCI LOCATION: Washington,
DCEDUCATION: BS/BA , highly desiredYEARS OF EXPERIENCE: 2-6 years
of helpdesk experienceCERTIFICATIONS: "Active" Security +
requiredDUTIES INCLUDE ?--Provide program support as a Tier 1.5
Service Desk Technician ?Provide excellent customer service and
quick resolution of technical issues for customer via, chat, email
and shoulder tap. ?Support Tier 1 on-site installation,
implementation, maintenance, troubleshooting and repair of
desktops, notebooks, printers, iPads, and associated peripherals.
?Troubleshoot and resolve issues involving Microsoft Windows,
desktop applications, collaboration tools, shared drives, email,
and other technologies. ? Support Microsoft Office 365 and Active
Directory products ? Use ServiceNow to document solutions clearly
and accurately so that resolutions are pushed to the lowest level.
?Responsible for the overall management of specific task
assignments, ensuring that the technical solutions and assigned
schedules are promptly completed. ?Documents and tracks customer
incidents and requests via ticketing management system, updating
troubleshooting and resolution efforts, and efficiently escalating
tickets to appropriate teams when applicable ?Configures and
installs desktop and laptop computers following standard
procedures, isolates and resolves issues with individual
workstations, answers user questions about hardware and software,
and completes special projects and assignments. Scheduled Weekly
Hours:40Travel Required:10-25%Telecommuting Options:Telecommuting
Not AllowedWork Location:USA DC WashingtonAdditional Work
Locations:We are GDIT. The people supporting some of the most
complex government, defense, and intelligence projects across the
country. We deliver. Bringing the expertise needed to understand
and advance critical missions. We transform. Shifting the ways
clients invest in, integrate, and innovate technology solutions. We
ensure today is safe and tomorrow is smarter. We are there. On the
ground, beside our clients, in the lab, and everywhere in between.
Offering the technology transformations, strategy, and mission
services needed to get the job done.GDIT is an Equal
Opportunity/Affirmative Action employer. All qualified applicants
will receive consideration for employment without regard to race,
color, religion, sex, sexual orientation, gender identity, national
origin, disability, or veteran status, or any other protected
class.
Keywords: General Dynamics Information Technology, Washington DC , Service Desk / Help Desk Analyst - Sec+ and active TS/SCI clearance, Professions , Washington, DC
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