IT Technician Support

Company: eSource Technology LLC
Location: Washington
Posted on: November 23, 2020

Job Description:

6-10 years of experience. Responds to and diagnoses problems through discussion with users. Responsibilities 1. Responds to and diagnoses problems through discussion with users. 2. Ensures a timely process through which problems are controlled, including problem recognition, research, isolation, resolution, and follow-up steps. 3. Supervises operation of help desk and serves as focal point for customer concerns. 4. Provides support to end users on a variety of issues. 5. Identifies, researches, and resolves technical problems. 6. Responds to telephone calls, emails, and personnel requests for technical support. 7. Documents, tracks, and monitors the problem to ensure a timely resolution. 8. Provides second-tier support to end users for either PC, server, or mainframe applications or hardware. 9. Interacts with network services, software systems engineering, andor applications development to restore service andor identify and correct core problem. 10. Simulates or recreates user problems to resolve operating difficulties. 11. Recommends systems modifications to reduce user problems. Minimum EducationCertification Requirements Bachelorrsquos degree in IT or related field or equivalent experienceSkillRequired DesiredAmountof Experience 6-10 yrs. diagnosing and resolving end user computercomputer peripherals problemsRequired6Years6-10 yrs. providing second-tier support to end users, server, or mainframe appshardwareRequired6Years6-10 yrs. documenting, tracking, and monitoring end user, server, or mainframe appshardware problemsRequired6YearsBachelorrsquos degree in IT or related field or equivalent experienceRequired10Years6+ yrs of experience with Microsoft WindowsRequired6Years6+ yrs of experience with Microsoft OfficeRequired6Years4+ yrs of experience with Apple MAC OSxRequired4Years2+ yrs of experience with IntuneDesired2Years

Keywords: eSource Technology LLC, Washington DC , IT Technician Support, Professions , Washington, DC