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Technician / Cadet (Lanham, MD)

Company: Best Buy
Location: Lanham
Posted on: November 22, 2020

Job Description:

BR Job Title: Technician / Cadet (Lanham, MD) Job Category: Services/Installation/Repair Store Number or Department: -USO DC/BALTIMORE-Store Job Description: The Cadet travels via Geekmobile from the precinct to our client's home and assists with the delivery and basic installation of technology products alongside a seasoned Agent. They provide our clients service that exceeds expectations by handling appointments with care, asking the right questions to enhance the client experience, and providing prompt follow up of recommendations as well as solutions. This is a great opportunity to build a career with Geek Squad by learning all about our products and services. It offers the chance to increase skills through training and on-the-job opportunities. At Best Buy, we are obsessed with building long term relationships with our customers. Every team member should feel empowered to deliver a world-class and unique experience based on what each customer needs. Key Responsibilities - Helps drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions to their needs. - Performs a variety of fulfillment duties for clients in their homes including delivery, installation, and networking with a primary focus on Home Theater technology. - Maintains phone and in-person contact with clients to reveal diagnostic discoveries and make recommendations for protecting their devices. - Provides timely updates to the client and store precincts. - Responsibly manages inventory and Geekmobile maintenance. - Provides feedback and training to store teams as well as assists with in-store stock repairs. - Supports Geek Squad efforts to protect the world one device at a time. Basic Qualifications - Experience actively using and learning about consumer electronics - Ability to work successfully as part of a team - Ability to prioritize and multi-task in a fast-paced environment - Ability to work a flexible schedule including holidays, nights, and weekends - Must be at least 21 years of age - Must have a current, valid driver's license - Must have no more than a combination of two moving violations/at-fault accidents within the past three years - Must have no DUI/DWI or Reckless Driving violations in the past three years - Ability to lift or maneuver 75 pounds with or without reasonable accommodation and lift up to 150 pounds with help Preferred Qualifications - 6 months of consumer electronics experience (sales, operations, or technology services) Req #: BR Address Line 1: 2300 Petrie Ln City: Lanham State: MD Zip: 20706 Job Level: Individual Contributor Employment Category: Occasional Seasonal Brand: Geek Squad About Us: About Geek Squad It all began with a few oddly dressed heroes fixing computers. Today, we're an army of Agents more than 18,000 strong, on a singular mission to rid the world of rogue technology. We're still oddly dressed, but we're now oddly dressed and saving the day across the globe. If you're techno-exceptional, good with people and great at having fun while doing top-quality work, we invite you to join our illustrious ranks. Best Buy Company and its Family of Brands Best Buy is the world's largest multi-channel consumer electronics retailer with stores in the United States, Canada, and Mexico. We are the 11th largest online retailer in the U.S. and Canada, we have the number one customer loyalty program of its kind and more than 1.6 billion visitors to our websites and stores each year. Our more than 165,000 employees are committed to helping deliver the technology solutions that provide value, enabling access to people, knowledge, ideas and fun - whether online, via mobile device or in our stores. Additional Job Information: Join our team! While you're busy delivering on our belief of making technology work for our customers, we're working to ensure you are rewarded for your passion, energy and commitment. Our pay for performance philosophy rewards results and offers you opportunities to grow in your career and increase your earning potential. Ready? Let's do this! If you are ready to make a difference in the lives of our customers and employees, click on the apply button below. The application will take about 15 minutes to complete and if you meet the requirements, you can expect to hear from us within 24-72 hours. Not ready to apply? Connect with us on LinkedIn , Facebook at , or Twitter at . Search Categories: Geek Squad, Retail Jobs

Keywords: Best Buy, Washington DC , Technician / Cadet (Lanham, MD), Professions , Lanham, DC

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