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STAC Call Center Technician

Company: Chenega Management
Location: Alexandria
Posted on: February 16, 2020

Job Description:

CHENEGA

MANAGEMENT, LLC
Company Job Title:

STAC Call Center Technician Chenega Job Title:

Service Order Dispatcher SCA WD Labor Category:

Service Order Dispatcher Clearance:

Secret with the ability to obtain Top Secret Location:

Alexandria, VA Reports To:

STAC Manager FLSA Status:

SCA, Full-Time, Hourly, Non-Exempt Prepared Date:

02-15-2017 Approved Date:

Job Code: P4R7019

02-15-2017

Executive Order 13495, The Non Displacement of Qualified Workers Under Service Contracts

provide first right of refusal to incumbents on contracts. If the position is

accepted by the incumbent on the job, other application/resume of

non-incumbents will not be reviewed.

Summary:

Supporting

U.S. Department of State Domestic Security Installation Services (formerly

STOS).

Essential Duties and Responsibilities: (Reasonable

accommodations may be made to enable individuals with disabilities to perform

the essential functions of this position)



  • The STAC Call Center Technician should

    have impressive telephone etiquette, great communication and keyboard

    skills as well as the ability to work with others in a close manner.
  • Must be able to deliver excellent

    customer service, externally and internally and have the ability to handle

    diverse people.
  • Maintain a current technical and

    troubleshooting knowledge of DS security systems.
  • Maintain progressive knowledge of the

    CMMS work flows and procedures.
  • Must be available for shift work,

    including nights, holidays, and weekends

    Non-Essential

    Duties:



    • Other duties as assigned

      Supervisory

      Responsibilities:



      • NONE

        Minimum

        Qualifications:(To

        perform this job successfully, an individual must be able to perform each

        essential duty satisfactorily.)



        • High school diploma or equivalent
        • A minimum of two years of relevant

          work experience required.
        • Experience working in a high-volume

          call center is preferred
        • Experience performing over the phone

          Tier 1 & 2 troubleshooting and issue resolution is preferred
        • Secret clearance required, plus

          ability to obtain Top Secret
        • ITIL certification is a plus.
        • HDI certification is a plus.

          Knowledge,

          Skills and Abilities:


          • Must be proficient with Microsoft

            Office products.
          • Must be proficient in MAXIMO CMMS

            Diversity:



            • Shows respect and sensitivity for

              cultural differences; Educates others on the value of diversity; Promotes

              a harassment-free environment; Builds a diverse workforce.

              Ethics:



              • Treats people with respect; Keeps

                commitments; Inspires the trust of others; Works with integrity and

                ethically; Upholds organizational values.

                Physical

                Demands:



                • The physical demands described here

                  are representative of those that must be met by an employee to

                  successfully perform the essential functions of this job. Reasonable

                  accommodations may be made to enable individuals with disabilities to

                  perform the essential functions.
                • While performing the duties of this

                  Job, the employee is regularly required to sit and talk or hear. The

                  employee is frequently required to walk; use hands to finger, handle, or

                  feel and reach with hands and arms. The employee is occasionally required

                  to stand; climb or balance and stoop, kneel, crouch, or crawl. The

                  employee must occasionally lift and/or move up to 25 pounds. Specific

                  vision abilities required by this job include close vision.

                  Work

                  Environment:


                  • The work environment characteristics

                    described here are representative of those an employee encounters while

                    performing the essential functions of this job.
                  • The employee will normally work in a

                    temperature-controlled office environment, with frequent exposure to

                    electronic office equipment.
                  • During visits to areas of operations,

                    may be exposed to extreme cold or hot weather conditions. Is

                    occasionally exposed to fumes or airborne particles, toxic or caustic

                    chemicals, and loud noise.


                    Chenega Corporation and family of companies is an EOE.

                    Equal Opportunity Employer

                    Minorities/Women/Veterans/Disabled

                    Native

                    preference under PL 93-638.

                    We

                    participate in the E-Verify Employment Verification Program.

Keywords: Chenega Management, Washington DC , STAC Call Center Technician, Professions , Alexandria, DC

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