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IT Field Support Services Technician

Company: CohnReznick
Location: Bethesda
Posted on: December 5, 2019

Job Description:

IT Field Support Services Technician - CohnReznick LLP Skip to content Toggle navigation Login - Create Account - Home - Campus Events - Campus Opportunities - Experienced Opportunities - Help Center - Login - Create Account Return to search results IT Field Support Services Technician Opportunity ID 1899 Department(s) Practice Management Location(s) Bethesda Job description CohnReznick currently has an exciting career opportunity in the IT Support team located in our Bethesda, MD office. We are looking for an IT Field Support Services Technician to join our team. If you are: - A highly dedicated professional with impressive credentials and driven by new challenges and growth opportunities - A team player who believes in providing world-class internal client service - Looking for a work environment that values and promotes camaraderie, collaboration and giving back to the community Look ahead. Imagine more. And consider joining the CohnReznick team. Why CohnReznick? - Endless opportunities to contribute to one of the top advisory, assurance, and tax firms - Network of 2,700 professionals committed to a diverse and inclusive workplace and giving back to the communities in which we live and work - Creative culture that values collaboration in everything we do - Team of professionals motivated by a sense of excellence, integrity, commitment to lifelong learning, respect for one another, adaptability, and making a difference - Varied career paths supported by strong professional development programs and resources The incumbent will serve as an Information Technology Field Support Technician within the CohnReznick Technology Team. In this capacity, this individual will be primarily responsible for providing second level support, and some first level support, of Information Technology issues for our Bethesda office. Primary Duties: - Acts as secondary point of contact for the firm's Information Technology Team, receiving incoming requests from the IT Service Desk - Retrieves incoming support requests and logs resolution, status and follow-up information into support tracking system - Provides first and second level support to troubleshoot and resolve issues involving items such as the following: - Coordinates with and escalates issues to the next level of support personnel as appropriate - Assists in inventory and tracking of hardware and software assets - Using standardized procedures, prepare IT equipment for issue, to include configuration and installation of operating system/software image - Utilize remote management tools to assist users and resolve issues Required Skills Technical Requirements: - Possession of CompTIA A+, Network+, or Microsoft certifications - 3+ years of IT support experience in a Microsoft environment - 2 or 4 year degree in Computer Science or Information Systems preferred - Knowledge of installation and maintenance of Windows 7 operation systems - Basic understanding of Local Area Networking (LAN) and TCP/IP concepts, specifically within a Microsoft Networking infrastructure - Understand basic Information Technology security concepts. (Antivirus, Spam blockers, etc.) - Familiarity with Microsoft Office 2010/2016 suite (Word, Excel, Outlook, PowerPoint) - Understanding of ServiceNow or similar ITSM tools - Ability to manage support tickets, ensuring timely updates and resolution - Ability to apply critical thinking and a methodical approach to problem identification and resolution Non-Technical Requirements: - Exceptional customer service skills - Effectively communicate both verbally and in written form to all levels of Firm staff - Ability to work collectively with Team supervisors and peers on projects - Capable of working independently and manage multiple tasks simultaneously - Maintain an organized and efficient work area, including maintenance of supplies and equipment - Work in an effective, consistent manner maintaining quality assurance and compliance with established directives, policy and best practices - Maintain a professional manner and appearance in the workplace - Demonstrate integrity at all times both in and outside the workplace - Maintain the confidentiality, security and exercise the appropriate level of discretion regarding all firm issues and information - Accommodate flexible work hours, including Saturdays, during tax season - Occasionally travel to other office locations

Keywords: CohnReznick, Washington DC , IT Field Support Services Technician, Professions , Bethesda, DC

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